What are the responsibilities and job description for the Operational Specialist position at Supio?
This is the perfect opportunity for a driven individual just starting their professional journey who wants to be part of a fun/dynamic team, learn about AI and LLM, and grow into an operations superstar.
Key Responsibilities
- Become a subject matter expert in leveraging Supio’s technology and tools to annotate, review, and score accuracy outputs of LLM results and “human in the loop” performance assessments.
- Provide constructive feedback and mentorship to offshore case annotators and publishers Assist in resource training and Q&A sessions as needed to increase product and role comprehension and productivity.
- Execute case annotation, review, and publishing when needed according to effort scope and time requirements.
- Participate, and provide critical feedback to, Product and Engineering with regards to special projects, new feature launches, and research and development.
- Assure high data integrity and reporting fidelity through maintaining exceptional performance recording and internal communication management.
- Help us standardize new templates and processes for core product development.
- How your success will be measured:
- Score or publish, an assigned number of cases a day (as determined by your leadership team).
- Provide meaningful and timely onshore & offshore feedback that drives quality performance to achieve company goals.
- Deliver “on-time” all assigned production efforts.
Qualifications
- Post-high school education.
- Strong reading & writing skills.
- Exceptional communication skills.
- Detail oriented, data driven, & analytical mindset.
- Can do/solution-oriented attitude.
Nice-to-haves
- Prior work experience preferred (non-paid internship experience also acceptable).
- Bachelor’s degree or higher.
- Proficient Excel user (or similar application).
- Ability to speak, read, and write Tamil, Murathi, Hindi, or Mandarin fluently.
