What are the responsibilities and job description for the Business Analyst position at Supply Chain?
Business Analyst
Are you a passionate leader looking for autonomy and exciting career possibilities? Do you take an energetic and resourceful approach to problem-solving while bringing innovative ideas and analytics to life on behalf of your team and your customers? Do you enjoy effectively translating requirements into an efficient process and/or system solution? If so, DHL Supply Chain has the opportunity for you.
Job Description
Support operational development by identifying customer business requirements and effectively translating requirements into an efficient process and/or system solution.
- Customer complaint facilitation and resolution
- Freight claims management resolution and filing
- Functional team lead for process management (process changes and implementation) including identifying business requirements for operational support of business, mapping and documentation of process changes and improvements, effectively communicating business change requirements to IT support, continuous improvement (identify, recommend and implement operational process changes to more efficiently service our customer)
- Super user support of current TMS including troubleshooting and proactively resolving system- and user-encountered issues, developing training documentation and conduct training to divisional users, developing and maintaining process standard operating procedures
- Trend analysis including coordinating with data engineer to analyze trends in data in preparation for monthly, quarterly and annual program presentation and review
Required Education and Experience
- College degree in logistics, supply chain, transportation/distribution, operations management, business, or decision sciences, required
- 5 years experience working in a transportation, logistics, supply chain, operations, or distribution, preferred
- Advanced systems experience with current TMS product, preferably a GLOG product; SAP; MS Office, preferred
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
