What are the responsibilities and job description for the Customer Service Representative position at Supply Chain?
NOW HIRING Customer Service Representative at $20.65 per hour with $1.50 Saturday and Sunday
Join the #1 logistics company in the world: DHL Supply Chain
Our Tolleson, AZ facility is growing, and we're looking for world-class people like you!
We are currently looking for a CSR to join our team!
WHAT WE OFFER:
• Wages at $20.65 per hour with an annual increase.
- $1.50 shift premium for Saturday and Sunday
• Work schedules: C shift Friday- Sunday 6:00 am- 6:30 pm
• Eligible for attendance bonuses
• Weekly pay available
• Overtime available based on customer volume
• Excellent medical, dental, vision, and prescription
• Paid Time Off (vacation & holidays) available day one
• 401(k) with a generous company match
• Tuition reimbursement program
WHAT WE SEEK:
• computer experience preferred
- SAP experience
- outlook experience
• Must be detail-oriented, and a team player
- Great with customers and great customer service.
It’s Official, DHL Supply Chain is certified as a Great Place to Work® and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $21
