What are the responsibilities and job description for the Regional Ops System Manager position at Supply Chain?
Regional Operations Systems Manager (US-O)
Are you passionate about managing warehouse management systems? Do you thrive in a customer-centric environment and enjoy the challenge of delivering exceptional solutions? DHL Supply Chain has a great opportunity for a visionary Regional Operations Systems Manager to revolutionize our operational warehouse management systems, processes, and controls across multiple sites, accounts, and networks.
Responsibilities:
· System Configuration in (Manhattan, Blue Yonder, SAP etc.), this includes setting up parameters, defining workflows, and creating rules for inventory management.
· Technical Support for the DHL site team and customer, as well as develop and execute test scenarios, user acceptance testing (UAT) and project plans. Clarify testing roles, lead test initiatives while providing support.
· System Integration with other systems and transportation management systems (TMS), automations, Dematic, applications, robotics, order management systems, execution software etc. to ensure seamless data flow between systems.
· System Maintenance to ensure that the system is properly maintained and updated. This includes identifying and resolving system issues, coordinating upgrades, and ensuring that the system is functioning as expected. Propose enhancements and ensure adherence to Service Level Agreements. Validation of the system and subsequent documents are updated, and the system modifications follow the change management process.
- User Training on how to properly use the system. This includes creating training materials, delivering warehouse management system (WMS) training classes to groups or individuals, and providing ongoing support to users.
- Implement standard operating procedures and provide expert technical support for multiple operations, ensuring smooth system operations and rapid issue resolution.
- Data Analysis from the system to identify trends, optimize inventory levels, and improve overall warehouse efficiency. Create customized solutions, such as ad-hoc reporting solutions and BI Publisher reports, to provide actionable insights to operations and VP leadership to drive informed decision-making.
- Collaborate with customers to capture and deliver operational requirements, setting new standards for efficiency and innovation.
- Collaborate with cross functional teams in Operations and IT to identify and implement enhancements.
- Build and develop a team of on-site Superusers, empowering them to drive operational excellence through seamless system utilization and maintain efficient coverage on the systems team between multiple sites.
- Travel for on-site support as needed 35-50% of the year.
Requirements:
- Bachelor's degree in IT or similar field, preferred.
- 5 years of experience in supply chain, distribution, or related field.
- Experience leading systems implementations and managing projects.
Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays. Our organization is an equal opportunity employer.
Join us in this exciting role and be part of a team that is transforming operational systems and driving excellence in supply chain management. Apply now and be at the forefront of innovation with DHL Supply Chain!
