What are the responsibilities and job description for the Specialist Quality Assurance position at Supply Chain?
DHL Supply Chain is Hiring!
At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
-Position: First (1st) Shift Quality Technician I
-Shift: 7:00am – 3:00pm, Monday-Friday
-Pay: $21.00 per hour
In addition to the general job description below, the ideal candidate needs the following skills: Supply Chain, Quality Control, Auditing, Product Compliance, Material or Product Inspection
A minimum of 2-3 years’ experience in the following:
-Ensure accurate checking, inspecting and/or counting of all products for both inbound and outbound departments and ensuring all product is free of damage or defect.
-Auditing product and packaging/labeling to maintain highest level of product compliance and accuracy
-Ensure the quantity, quality, labeling, and shipping address of orders correspond to customer specifications or other requirements.
-Experience using a commercial WMS (warehouse management system) such as Blue Yonder, Red Prairie, JDA, SAP, etc.
-Microsoft Office software, including Excel.
Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® and Top Employer in the US for the 3rd year in a row!
- AFFORDABLE medical, dental, and vision coverage offered on your 30th day
- Paid vacation and holidays
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Coordinate quality assurance activities for multiple clients. Accommodate request for regulatory and quality support from site(s). Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit info to the customer. Act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Perform internal audits, assessments, and quality inspections of Rework activities.
- Manage the document control process.
- Assist manager in developing and implementing quality related training programs for field operations.
- Assist Manager during regulatory, customer and 3rd party audits.
- Resolve product or service problems: clarify the customer’s complaint, determine the cause, select and
- explain the best solution, expedite correction or adjustment, and follow up to ensure resolution.
- Maintain customer records and update account information.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order
- management and product management.
- Perform other duties as assigned.
- Fulfill US Qualified Person responsibilities.
- Release of IMP’s.
Required Education and Experience:
- High School Diploma or Equivalent
- Associate degree OR equivalent in related field of study, preferred
- 2 years related experience, preferred
Our Organization is an equal opportunity employer.
Salary : $21
