Plumbing and HVAC Branch Manager - Falmouth, MA

Company:
Supply New England is a well-established company which provides plumbing, heating, cooling and generator equipment and supplies for contractors throughout southern New England.

Summary/Objective
The Branch Manager directs and coordinates activities of the branch including but not limited to sales, warehouse, and delivery. This role is multifaceted and crucial for the smooth functioning of the business.
The Branch Manager manages operations and inspires the team, fosters growth, and contributes to the overall success of the company.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

Operations Oversight:

• The Branch Manager oversees day-to-day operations at the branch. This includes managing sales, inventory, and customer service. Some branches include a Kitchen and Bath Showroom.
• Ensure efficient workflows, minimize operating costs, and maintain high service levels for both internal and external customers.
• Participates in administering company policies, directing, and coordinating all department activities to develop and implement long-range goals and objectives to meet business and profitability growth objectives.
• Reviews analyses of activities, costs, operations, and forecast data to determine progress toward stated sales goals and objectives.
• Reviews operations and plans to meet requirements for sales planning and to develop new markets.

Strategic Planning:

• Developing and implementing strategic goals and objectives aligned with the company’s vision and mission.
• Goals to include improving processes, enhancing customer satisfaction, and driving growth.

Personnel Management:

• Hiring and managing personnel to maintain workload and achieve branch objectives to keep the branch at proper staffing levels.
• Building and leading a cohesive team while fostering individual and collective growth.
• Reviews and maintains accurate timesheets and payroll records for all employees.
• Writes and delivers bi-annual performance reviews for team.

Financial Management:

• Monitoring the branch’s financial performance, including detailed profit and loss (P&L) analysis.
• Implementing cost-effective measures and contributing to overall profitability.

Facility Maintenance:

• Ensuring the facility’s safety and functionality.
• Ensuring the facility is neat, clean, and organized daily.
• Coordinating with vendors and service providers to maintain a well-functioning branch.

Continuous Improvement:

• Identifying areas for improvement and implementing initiatives related to safety, quality, and performance.
• Builds relationships; learns the value of relationships and views building relationships as a critical success tool.
• Accurately follows procedures to ensure high quality output and takes action to correct quality problems.

Qualifications:

Required Education and Experience
High school diploma or GED
Four to 10 years’ management/leadership experience; or equivalent combination of education and experience.

Preferred Education and Experience
Degree in Management
Knowledge of industry – plumbing, heating, HVAC