Essential Functions :
- Manages the development of a strategic sales plan that drives catering revenues.
- Leads the company’s catering sales and operations efforts.
- Leads and develops catering team to execute and support all aspects of catering sales (e.g., sales management, professionalism, sales channel focus, sales presentations, territory management, generating proposal, writing contract, customer correspondence, etc.).
- Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.
- Researches competitor's catering strategies to identify ways to grow share.
- Initiates and leads regular catering meetings to evaluate weekly, monthly and quarterly progress towards sales and initiative implementation.
- Participates in regular sales calls with members of the team to acquire new business and / or close on business.
- Suggests innovative marketing ideas to support sales efforts to continue to grow market share.
- Serves as the catering contact for all department heads.
- Responsible for building and executing all annual budgets and the corresponding initiatives to sustain catering sales growth
- Manages vendor relationships with all third-party ordering and delivery platforms that work in support of catering sales and execution
- Work in partnership with Regional Directors and Area Leaders to ensure a clear understanding of sales goals / results, sales activities, as well as sales related opportunities.
- Provides feedback and input to Marketing, Culinary, and IT teams as part of a collaborative process to ensure the success of Catering.
Additional Responsibilities That May Be Performed :
Performs other related duties as assignedRespond to e-mail and voicemail, as necessaryEducation, Experience, and Skills Required :
Minimum of 5 years Catering Sales and Operations Management experience with demonstrated skills in supervising a sales team that achieved or exceeded sales goals.Minimum of three years in a multi-unit catering sales role, or relevant sales experience required with a track record of achieving sales goalsBachelor’s degree preferredBenefits & Compensation :
We offer a competitive salary, and excellent benefits including medical / dental / vision, paid vacation, and holidays.
Job-Related Skills :
Strong customer service focus and detailed oriented individual with excellent analytical and problem-solving skills.Prior experience in developing and achieving sales forecastsPrior experience in developing and managing departmental budgetsDemonstrated progressive career growth and a pattern of exceptional performanceAbility to work and lead effectively with high degree of autonomyMust have excellent time management and priority management skillsHigh attention to detail; exemplary written and verbal communication skillsMust have highly developed critical thinking skillsProficiency using a CRM software platformMust be highly motivated to success with passion and a sense of urgency.Ability to travel approximately 30% - 40% as needed based on business
Competencies :
Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.Organizing : Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.Conflict Management : Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.Managing and Measuring Work : Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.Motivating Others : Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him / her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his / her work is important; is someone people like working for and with.Planning : Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task / people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.Sizing Up People : Is a good judge of talent; after reasonable exposure, can articulate the strengths and limitations of people inside or outside the organization; can accurately project what people are likely to do across a variety of situations.Internal / External Interactions :
Internal Interactions :
This position plays a critical role in working cross functionally across all departments within the company.
External Interactions :
This position plays a critical role in interacting with guests and external organization as it relates to catering needs.
Leadership Responsibility :
Oversee catering department.
