What are the responsibilities and job description for the Customer Services/Sales Representative- French Bilingual position at Support Services Group?
About Us
Support Services Group is a US-based global leader in high-touch, omnichannel outsourced contact center solutions. We are committed to delivering exceptional service experiences that drive success for our clients and their customers.
Customer Service and Sales Representative (French Bilingual)
We are seeking a dynamic, customer-focused Customer Service and Sales Representative who is fluent in both French and English. As a key member of our team, you will play a vital role in driving sales growth while delivering outstanding customer support.
Key Responsibilities
- Communicate fluently in French and English to provide exceptional service.
- Handle inbound calls to promote products and services effectively.
- Deliver personalized support to customers, resolving inquiries and ensuring satisfaction.
- Utilize customer relationship management (CRM) tools and computerized systems for accurate data entry and efficient service delivery.
- Maintain a high level of professionalism and excellent phone etiquette during all customer interactions.
- Collaborate with the sales team to meet and exceed performance targets.
- Work in a fast-paced call center environment, achieving and exceeding sales goals.
Qualifications and Experience
- Fluent in French and English (verbal and written communication).
- Must be able to work onsite at our Hewitt, TX office.
- Preferred: Previous experience in sales, customer service, or call center roles.
- Strong data entry skills and proficiency with computerized systems.
- Familiarity with sales strategies and techniques for both inbound and outbound calls.
- Exceptional problem-solving and customer service skills.
- Proven ability to thrive in a team-oriented environment and contribute to shared goals.
Why Join Us?
At Support Services Group, we cultivate a culture of growth, support, and empowerment. We celebrate the diverse talents and contributions of our team members, providing a dynamic work environment where you can thrive. If you’re passionate about customer service, sales, and working in a multicultural setting, we’d love to have you join our team.
Equal Opportunity Employer
Support Services Group is an equal-opportunity employer that values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Take the next step in your career with us—apply today!
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Morning shift
- No nights
Application Question(s):
- To ensure there is no delay in steps to continue with your application process, please list the best email to reach you.
- Have you worked for our company, Support Services Group, or SSG before?
Language:
- French and English (Required)
Ability to Commute:
- Waco, TX 76712 (Required)
Work Location: Hybrid remote in Waco, TX 76712
Salary : $20
