General Manager

About Us

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Worth Ross Management Company is an award-winning industry leader, and a team of extraordinary people. We have the advantage of recruiting and retaining the best talent in the HOA management industry. Diversity and inclusion are the only paths that allow forward progress and our success as a company stems from that philosophy.

Benefits

Medical, Dental & Vision

Short-term & Long term disability

Employee assistance program (EAP)

Identity theft protection

Pet insurance

Retirement

Paid Time Off (PTO)

Duties / Responsibilities

• Manage Board of Directors (BOD), Homeowner and Community relations. Attend all community meetings, including committee meetings, as appropriate.
• Train and foster team building among all employees involved on the account.
• Conduct all walkthroughs (Landscape, Building, Violation, Architectural Review, Work Order verification, etc.) based on daily, weekly and monthly checklists.
• Responsible for Association fiscal oversight including financial statement review and comprehension. Must report to board if association spending exceeds budget and document disclosure.
• Develop and prepare appropriate annual draft budget for BOD approval. Implement and manage to the budget monthly.
• Ensure all preventative maintenance procedures and policies are adhered to by engineering staff.
• Establish and maintain building Emergency Guidelines. Implement, oversee and maintain guidelines, including conducting fire drills, emergency equipment, etc.
• Coordination and implementation of move in / move out activities.
• Manage vendor relations, including contracted on-site staff.
• Coordinate and oversee Association third party contracts, advising Board of performance.
• Process violations.
• Manage all special projects.
• Authorize payment of invoices.
• Manage bid process.
• Educate Association board members on changes to legislation that affect their HOA.
• Maintain familiarity with laws and regulations governing condominium associations and maintain compliance therewith.
• Responsible for all aspects of the annual meeting / election process.
• Utilize company support staff in accomplishing daily tasks in efficient, respectful manner.
• Attend training classes as required.
• Be available on-call for after hours’ emergencies.

Education / Training / Certifications / Licenses

High School Diploma required; Bachelor’s Degree in Business or related field preferred. 5-7 years experience in Property Operations and / or Hospitality; or the equivalent combination of education and experience.

CMCA, AMS and / or PCAM Accreditation from CAI preferred.

Experience / Knowledge / Skills

Minimum of five (5) years of business or Property Management experience is required or an equivalent combination of education and experience. Strong customer service, communication, and interpersonal skills to help create effective customer-focused relationships with all levels within the organization. Effective written and verbal communication skills. Highly organized, people-oriented individual. Able to work under tight deadlines and use time effectively based on key priorities. Coaching and training abilities and understanding of Accounting principles are desired.

Computer Literacy

Intermediate to advanced command of computer hardware / software is required; specifically, proficient in the knowledge of Microsoft Office suite including but not limited to; Word, Excel, PowerPoint, and Outlook.

Language Requirements

English is required. Multiple language fluency is desirable.

Travel And Availability Requirements

Required to travel to multiple on-site locations on an as-needed basis. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner, 24-7.

Physical Requirements

Ability to lift up to 25 lbs. Working in an upright standing or sitting position for long periods of time will fluctuate day by day. Occasional handling, grasping and lifting of objects and packages. Extensive use of fingers for typing and visual use of the computer monitor. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property / building, as required, to meet the job functions.

Working Conditions

The majority of work will be completed indoors in a temperature-controlled environment with little to moderate noise levels. Depending on the community, may regularly be required to walk / work outdoors to perform inspections, regular tours, or attend to other property needs.

Disclaimer : This is not an all-inclusive job description. In addition, management has the right to change any portion of this job description at any time and for any reason.

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