Practice Manager

Job Summary

Under the general supervision of the Administrative Director, the Practice Manager will be responsible for supervising the daily operational, human resource, administrative and business functions of Lakeshore Family Medicine practice. S / he will work independently and have primary responsibility for the supervision of all practice administrative staff at the Lakeshore Family Medicine clinic. S / he will have joint supervisory responsibility of day to day operations with the Administrative Nurse Manager. The Practice Manager must have the ability to lead and prioritize multiple projects and work well with staff, patients and providers. The Practice Manager role is a professional leadership role that functions with a high degree of independence, initiative, assertiveness, and diplomacy, which are necessary in dealing with faculty, staff and patients in a complex environment. The Practice Manager must be able to assess and confidently respond to situations with limited information, prioritize workload, develop creative win-win solutions, and make recommendations.

Department Description

The UCSF Family Medicine Center at Lakeshore offers high-quality primary care for both pediatric and adult patients. This faculty practice has approximately 18 primary care physicians, and four advanced practice providers to provide comprehensive preventative care, management of chronic conditions, and prenatal care. Both practices support learning for students and residents. These clinics are committed to diversity, equity, and inclusion for all staff, learners, and patients, as aligned with UCSF’s PRIDE values.

Required Qualifications

• BA / BS in business, health care administration or related field or equivalent combination of education and experience.
• 3-5 Years of related experience in a similar role
• Project management and / or application system implementation experience.
• Clinic / center management experience, with progressive expertise in practice management, scheduling, customer-service methods, incident reporting, regulatory compliance, accreditation requirements, and information technology.
• Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
• Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
• Strong written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
• Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
• Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.
• Proven competence in health services administration and patient service improvements.
• Excellent verbal and written communication and presentation skills.
• Proficiency in MS office products.
• Excellent analytical and problem-solving skills.
• Able to tolerate and guide staff through uncertainty, and manage expectations of others under pressure.

Preferred Qualifications

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team. Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

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