What are the responsibilities and job description for the Receptionist/ Social Media Coordinator position at SupportFinity?
Description
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Interested in joining an exciting new team representing an exciting new brand?About
Job Type : Full-time
Overview
We are a Price Family Dealerships owned business that provides a family-owned and team-oriented work environment. We are looking for motivated employees highly focused on customer satisfaction while working as a team player. Our goal is to promote a culture of professionalism that operates at the highest level of integrity.
We strive to hire the best staff, providing them substantial training, competitive compensation, and significant career growth opportunities. We know your success is our success.
Job Summary
As the Greeter and Social Media Coordinator for the store, you will play a crucial role in providing exceptional customer service and administrative support while helping coordinate social media production and assets for a variety of platforms. You will often be the first point of contact for visitors, clients, and vendors while ensuring a positive experience and efficient office operations. This position requires strong organizational skills, attention to detail, and excellent communication abilities.
Duties
Provides outstanding customer service to enhance the image and customer satisfaction ratings of the dealership.Greet every customer with a positive enthusiastic attitude.Purchase supplies and manage certain vendor accounts for dealership.Transfer calls to correct extensions.Email phone messages to employees.Assist in stock in all new and used vehicles and make inventory jackets.Creates a library of social media assets, including video, photos, audio, and text.Works with sales and service staff to produce individual assets.Edit assets for publishing on Social Media platforms such as Instagram, X, Facebook, YouTube, etc.Coordinates delivery of media to third-party providers.Change status of inventory in DMS system daily as status changes.Scan Service files and accounting files daily.Fill out loaner agreements and track loaner cars daily.Fill out Fast Trak violations and send in and scan copies to the system for the records.Remains current in required training as defined by the Human Resource department. Participates in personal safety programs and training.Promptly reports all accidents and injuries (employees and customers) to the General Manager and the Controller. Promptly reports all lot damage and property damage to the General Manager and Controller.Ensures that all privacy acts protected documents and electronic files are always secure.Maintains professional appearance.Requirements
Proven experience in an automotive dealership in a customer service role is preferred.Knowledge and experience using Instagram, Facebook, X (Twitter), YouTube in a marketing capacity preferred.Basic knowledge of Adobe Creative Tools preferred e.g. Premiere, Photoshop, Acrobat.Strong communication skills both verbal and written.Proficiency in using office equipment such as printers, scanners, and phone systems.Excellent organizational skills with the ability to multitask effectively.Customer-oriented approach with a friendly demeanor.Ability to work independently as well as part of a team.High school diploma or equivalent required.Dependable and punctual, with the ability to work flexible hours as needed. Must be able to work flexible schedule (opening shifts, closing shifts, and holidays).Capable of performing physical tasks such as walking, standing, bending, and lifting in various weather conditions.May have to work in a noisy environment and in inclement weather conditions.Ability to lift up to 20 pounds. Stand, walk or sit for long periods of time without resting.This job description in no way implies that the duties listed here are the only ones the employee may be required to perform. The employee is expected to perform other tasks, duties, and training as dictated by their supervisors.Price Family Dealerships is an equal opportunity employer, free from discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, advancement, termination, layoff, transfer, leaves of absence, compensation, and training.
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