Team Lead - SSVF

A career at SupportWorks Housing, formerly Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

We embody our values : Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

What We Offer : A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term / long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

The Role : Team Lead, SSVF, Richmond / Charlottesville / Petersburg

What You'll Do : Reporting directly to the Program Manager, you'll lead the regional collaborative supportive services team within our Supportive Services for Veteran Families (SSVF) program serving Richmond, Charlottesville, and Petersburg residents.

• Provide leadership and daily oversight to the team to ensure successful implementation of day-to-day program operations by providing guidance on program eligibility requirements, service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling
• Lead, mentor, and supervise assigned teammates, volunteers, and interns
• Conduct individual supervision sessions with direct reports in addition to regular team meetings, communicate and document expectations
• Conduct hiring process and coordinate onboarding activities for direct reports following program and agency policies and timelines
• Establish and monitor caseloads and work activities to ensure service delivery, contractual outcomes, and program goals are met
• Conduct case conferencing reviews to monitor program participant needs assessment and eligibility confirmation processes, monitor progress, and fine-tune intervention strategies and techniques
• Conduct and document chart audits of every record at intake, quarterly recertification, and exit to ensure program compliance
• Review and verify all supporting documentation and signatures prior to approving and processing any request for funds
• Conduct and document quarterly ride-alongs with each teammate to provide observational feedback on service delivery
• Identify, build, and maintain community relationships with landlords and services organizations that work with the target population
• Ensure that Homeless Management Information System (HMIS) data is completed and collected for all participants entering, recertifying, and exiting the program
• Coordinate and provide on-call coverage for crises and after-hours service needs

What You'll Bring to SupportWorks :

What We Offer : A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term / long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 14 paid holidays!

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.

Salary : $60,000 - $65,000