What are the responsibilities and job description for the Customer Support Associate - Bilingual is a Plus! position at Supreme Concepts?
We are seeking a dynamic and sports-minded and competitive individual to join our team as a Wireless Customer Support Associate. As a key member of our customer service department, you will play a crucial role in delivering exceptional support to our clientele. Customer Support Associates will have a competitive spirit, excellent communication skills, and enjoy providing outstanding service. This is an exciting opportunity to join a group of like-minded individuals and apply your customer support and customer service expertise.
Wireless Customer Support Associate Responsibilities :
- Engage with customers providing personalized assistance and resolving inquiries promptly.
- Assist customers with product recommendations, order placement, and tracking.
- Troubleshoot and resolve customer issues, escalating when necessary to ensure swift resolution.
- Provide information and updates on products and services.
- Maintain accurate customer records and ensure data integrity within the CRM system.
- Collaborate with internal teams to address customer concerns, process returns / exchanges, and facilitate seamless order fulfillment.
- Continuously stay updated on competitive trends, products, and industry news to better serve customers.
