What are the responsibilities and job description for the Customer Service Manager position at Supreme Staffing Services Inc?
Connect has partnered with our client seeking a Customer Service Manager!
Title : Customer Service Manager
Pay : $60K - $70K
Schedule : M-F 8am - 5pm
Location : (RIVERDALE EAST HOLMES)
Position Type : Direct Hire
Benefits : Medical, Dental, Vision, 401k, PTO.
Direct Reports (if any) : 6 csrs
Position Scope : The primary responsibilities will be to supervise the daily ac vi es of the 6 customer service representatives in two locations. Our goal is to make be er use of technology and well documented procedures to move the department from a focus on data entry to a focus on high-level customer service, eventually transitioning to sales support. The ideal candidate must be highly organized, reliable, and results driven, and comfortable with the use of technology and analytical thinking.
Responsibilities :
- Establish effective processes and procedures and document the procedures in a clear way that can be incorporated into a process / training manual.
- Develop objectives for the Customer Service with the understanding that the department will transition to a more sales-oriented department.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
- Collect and analyze Customer Service statistics.
- Hire, coach and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling and other procedures
- Identify and evaluate performance with key metrics (accuracy, call-waiting me etc.)
- Prepare performance related reports for different departments and management
Requirements :
Salary : $60,000 - $70,000
