What are the responsibilities and job description for the Customer Service Support Specialist position at Supreme Staffing Services Inc?
Connect has partnered with our client in Memphis to find a Customer Service Representative!
Position Title : Customer Service Representative
Pay : $20 DOE
Schedule : 8am-5pm M-F
Location : Stateline & Crumpler,
Position Type : DIRECT HIRE
Dress Code : Business Casual
Benefits & appreciation : Medical, Dental, Vision, 401(k), Life Insurance, PTO, Vacation, & More!
Job Overview : As a Customer Service Representative, you will be the first point of contact for customers, helping them with inquiries, technical issues, and product support. You will ensure customers have a smooth and positive experience by providing accurate, timely, and friendly service. Your role is essential in building customer trust and satisfaction.
Key Responsibilities :
- Respond quickly and accurately to customer emails, phone calls, and requests.
- Resolve product or order issues by troubleshooting and offering solutions.
- Assist with order tracking, delivery updates, and shipping inquiries.
- Keep detailed records of customer interactions in our CRM system (NetSuite).
- Escalate complex issues to the appropriate team when needed.
- Help customers learn how to use our products effectively.
- Communicate clearly with customers about updates and the next steps.
- Collaborate with other teams (Operations, Sales, Accounting, etc.) to resolve issues.
- Meet service level expectations by responding to inquiries within 24-48 hours.
- Tests and troubleshoot reported issues to identify the root cause.
- Provide feedback in team meetings to help improve processes.
- Stay informed about product updates and new features.
Qualifications :
Skills :
Emotional Intelligence :
Job Details :
Physical Demands :
Salary : $20
