What are the responsibilities and job description for the Customer Relations Floor Lead/Host position at Sur at The Barnyard & Pangaea on Ocean Ave?
Sur at the Barnyard & Pangaea on Ocean Ave are small businesses located in Carmel-by-the-Sea, CA. We are professional, agile, and innovative.
Our work environment includes:
- On-the-job training
- Flexible working hours
- Safe work environment
- Growth opportunities
We are looking to expand our team!
As a Host duty primarily focuses on running the day-to-day operations of a dining establishment and ensuring the guests have a positive experience as soon as they enter and leave the restaurant. Having a keen attention to detail and being able to prioritize tasks.
- Some week days are needed
- AVAILABILITY Friday, Saturday & Sunday are Required
- Providing excellent customer service
- Greeting customers as they walk into the restaurant.
- Assisting Manager with opening and closing procedures
- Providing support to management team and restaurant
- Administrative work for the restaurant
- Answering phones and scheduling reservations with small and large parties
- Responding to emails for reservation inquiries
- Helping guests with reservations and guiding them to their table
- Giving guests accurate wait time estimates and seating them in the waiting area
- Providing customers with menus and answering any initial questions they may have.
- Optimizing seating at different tables to ensure an even workload for management and wait staff.
- Meeting with tables during their time at the restaurant to further elevate guest experiences.
- Manage floor map to maximize guest occupancy of the restaurant.
- Complete side work throughout shift when slow
- Assist team/restaurant with bussing tables, running food and beverages to tables, cleaning, etc.
- Assist guests with To Go, Take Out and Delivery Orders
- Possible to travel 1.5 miles to assist at sister restaurant nearby
Job Types: Full-time, Part-time
Pay: $18.00 - $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Hosting: 2 years (Required)
- Restaurant: 2 years (Required)
Ability to Relocate:
- Carmel-by-the-Sea, CA 93923: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25