Advanced Field Service Technician

The Advanced Field Service Technician’s primary responsibility is to provide service and support for the highly technical products sold by Sure Controls. These include drives and drive systems, PLCs, SCADA packages, and discrete loop controllers. Because of our focus on families and the proximity of our customers, travel is much lower than similar roles at other companies. Local (WI) field or remote work is expected up to 60% of the time, overnight travel <25%.

ESSENTIAL DUTIES and RESPONSIBILITIES:

· Consistent delivery of a positive customer experience as evident through customer request for your specific service and top scores on customer surveys

· Prioritizes work schedule effectively.

· Communicates openly with customers in an effective, positive manner.

· Responsible for performing field service, field calibration, systems/drives repairs and other necessary services to support the life cycle of the drives, drives systems and controls systems.

· Provide troubleshooting, service and support for jobs including discrete controllers, PLC, or SCADA systems, both in the shop and at a customer site.

· Smaller sized engineering projects.

· Capable of leading the training classes offered to customers of Sure Controls in their area of expertise.

· Willingness to assist Sure Controls associates.

· Accountable to committed tasks.

· Maintain a positive P&L statement.

· Other duties as assigned.

*An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

COMPETENCIES:

Cognitive Skills:

· Interpretation of Written Information

· Working Memory – Ability to recall stored, visual images or verbal information.

· Decision Making – Gathering facts, analysis and producing a final choice.

· Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully, develops alternative solutions and works well individually and in group problem solving situations.

Business Acumen:

· Basic Financial Knowledge and Mathematical Abilities (Markup, Margin, Discounts)

· Technical Writing Skills (service reports, E-mail, etc.)

Leadership:

· Foster Open Communications

· Meet Customer Needs

· Ability to Work Independently

· Promote Teamwork

· Think Creatively

· Show Drive and Initiative

· Excellent Time Management Skills

· Emotional Intelligence

MINIMUM QUALIFICATIONS:

Education: High school diploma

Experience and/or Training: 2 years related experience and/or training; or equivalent combination of education and experience. Experience with highly technical products, field service/engineering experience. Knowledge of mechanical components of control systems. Strong Communication skills (listening, questioning, speaking), Time Management skills. The Advanced Field Service Tech should have a familiarity with all of the following technologies and have, or develop, a proficiency in: Drives and Controls Systems. Develop an expertise in one of the following areas: PLC Control, AC/DC Drive Control, SCADA systems.

Licenses/Certificates: A valid driver’s license, insurance and a reliable automobile are requirements of this role.

Technology/Equipment:Computing/Software Skills, Microsoft Office Suite, and AutoCAD.

PREFERRED QUALIFICATIONS:

Education Associates orBA/BS Degree

Experience and/or Training 5 years related experience and/or training; or equivalent combination of education and experience. Experience with highly technical products, field service/engineering experience. Knowledge of mechanical components of control systems. Strong Communication skills (listening, questioning, speaking), Time Management skills. The Advanced Field Service Tech should have a familiarity with all of the following technologies and have, or develop, a proficiency in: Drives and Controls Systems, especially Parker Hannifin drives, Communication Protocols {i.e., DeviceNet and Modbus}. Develop an expertise in one of the following areas: PLC Control (Allen-Bradley, Siemens) , AC/DC Drive Control, SCADA systems. Web handling applications such as paper converting, plastic extrusion or rewinding.

Licenses/Certificates: A valid driver’s license, insurance and a reliable automobile are requirements of this role.

Technology/Equipment: Computing/Software Skills including Microsoft CRM, Microsoft Office Suite, SharePoint and AutoCAD.

PHYSICAL AND MENTAL DEMANDS:

Sit or stand for extended periods of time.

Speak and hear communications.

Occasionally lift or move up to 100 pounds.

Occasional travel (average local 60%, overnight 20%, office/remote work 20%) is required.

May be required to work hours outside of the typical 7:30a.m. - 4:30 p.m. day., and on-call on some weekends (5 – 6 per year).

WORKING ENVIRONMENT:

The noise level in the work environment is from moderate to loud. Occasional remote work may be an option for this position. Local (WI) field or remote work is expected up to 60% of the time, overnight travel <25%. May be required to work hours outside of the typical 7:30-4:30 day. Shared on-call duty for weekends (5-6x per year).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Overtime
• Weekends as needed

Work Location: In person