What are the responsibilities and job description for the Front Desk Agent position at Sure stay by best western Williams?
Job Overview
As a Front Desk Agent at our hotel, you will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
Duties
- Greet guests upon arrival and check them in/out efficiently
- Handle guest inquiries and provide information about hotel services and amenities
- Manage reservations and cancellations accurately
- Assist with guest requests and resolve any issues promptly
- Process payments and maintain guest accounts
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as needed
Qualifications
- Previous experience in hospitality or hotel management preferred
- Strong customer service skills with a friendly and professional demeanor
- Excellent phone etiquette and communication skills
- Ability to work well in a fast-paced environment
- Knowledge of front desk operations and guest services
- Familiarity with night audit procedures is a plus
Job Types: Full-time, Part-time
Pay: $16.00 - $19.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Weekends as needed
- Weekends only
Experience:
- Hotel experience: 1 year (Required)
Work Location: In person
Salary : $16 - $19