What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Sure Stay Hotel by Best Western Duncan?
Job Summary
As a Front Desk Clerk/Night Auditor at our hotel, you will play a crucial role in ensuring exceptional guest experiences during their stay. This position combines front desk responsibilities with night audit duties, making it a dynamic and vital role in our hospitality team.
Duties
- Greet guests warmly and assist them with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations and ensure accurate room assignments
- Perform night audit tasks including reconciling daily transactions and preparing reports
- Maintain a clean and organized front desk area
- Assist in ensuring the safety and security of guests during the night shift
Skills
- Proficiency in multilingual communication is a plus
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hotel management systems and processes
- Ability to handle guest services efficiently and effectively
- Excellent phone etiquette for handling guest inquiries and reservations
Join our team as a Front Desk Clerk/Night Auditor to contribute to creating memorable experiences for our guests through exceptional service and attention to detail.
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 24 per week
Schedule:
- 8 hour shift
- Overnight shift
- Weekends only
Work Location: In person
Salary : $9 - $11