What are the responsibilities and job description for the Customer Service Rep/ Live Chat Agent/ Office Assistant- REMOTE USA BASED ONLY position at SureCo?
SureCo is looking for a dedicated and enthusiastic Customer Service Representative/Live Chat Agent/Office Assistant to join our team. In this multifaceted role, you will be the first point of contact for our clients and will play a crucial role in ensuring our customers receive exceptional service and support. You will handle inquiries via phone, live chat, and in-person, providing timely resolutions and enhancing the customer's experience with our health insurance products and services.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, live chat, and in-person communication.
- Assist customers with their questions regarding policies, claims, and services while resolving issues quickly and effectively.
- Maintain accurate records of customer interactions and transactions in our CRM system.
- Collaborate with other departments to provide accurate information and timely resolutions to customer inquiries.
- Perform administrative tasks as required, including data entry, document management, and appointment scheduling.
- Proactively seek opportunities to enhance the customer experience and provide feedback to improve service delivery.
- Participate in training sessions to stay updated on new products, services, and policies.
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field is highly desirable.
- Exceptional communication skills, both verbal and written, with a customer-focused approach.
- Proficiency in using computers and customer relation management (CRM) software.
- Strong problem-solving skills with the ability to remain calm under pressure.
- Ability to work both independently and as part of a team, managing time and priorities effectively.
- Familiarity with the health insurance industry is a plus but not required.
