What are the responsibilities and job description for the E-commerce Training Coordinator position at SureDone?
About the Role
We are seeking an experienced Onboarding Specialist to join our team at SureDone. In this role, you will be responsible for helping new customers get started with our platform, guiding them through data integration, and ensuring they're well-trained on its features.
Key Responsibilities:
- Project management: Break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
- Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy.
- Automation: Develop high-level scopes to automate tasks in SureDone's automation engine.
- Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
Requirements:
- 2 years in e-commerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify.
- Experience with multichannel e-commerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping, or similar platforms.
- Experience with e-commerce in the automotive, motorsports, or powersports parts and accessories space, including a familiarity with fitment.
