What are the responsibilities and job description for the FULLY REMOTE- Medical Client Rep position at SureDone?
Job Description:
SureDone is seeking an experienced Onboarding Specialist to join our team. As a key member of our team, you will be responsible for helping new customers get started with our platform, guiding them through data integration, and ensuring they're well-trained on its features.
This is a remote position that combines project management, customer training, Excel work, support, and scripting in our integrated automation system. You'll handle multiple projects ranging from 2 weeks to 6 months, managing anywhere from 5 to 20 clients at a time.
Key Responsibilities:
- Project Management: Break projects into manageable tasks using specialized onboarding management tools, track progress, and frequently communicate with customers and team members.
- Training and Support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy.
- Automation: Develop high-level scopes to automate tasks in SureDone's automation engine.
- Cross-Functional Support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
- Documentation and Compliance: Ensure all necessary account documentation is completed, with thorough tracking for seamless account management.
Requirements:
- Meticulous planning, time management, and communication skills
- Ability to handle multiple projects simultaneously
- 2 years in e-commerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify
- Experience with multichannel e-commerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping or similar platforms
- Intermediate Excel proficiency (including vlookup and handling large datasets) required
- Familiarity with APIs, XML, JSON, and CSV formats is a plus
- Experience with remote training or person-to-person instruction
- Ability to multitask and manage multiple projects with strong organizational skills
- Fluent English, with clear and professional communication
- Authorized to work in the US, with a permanent US address preferred
