What are the responsibilities and job description for the Project Management Expert - E-commerce position at SureDone?
About the Job
This is a remote position with occasional onsite meetings and travel. As an Onboarding Specialist at SureDone, your primary role is to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features.
Key Responsibilities:
- Project management: Break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
- Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy.
- Automation: Develop high-level scopes to automate tasks in SureDone's automation engine.
- Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
Requirements:
- Meticulous planning, time management, and communication skills.
- Ability to handle multiple projects simultaneously.
- Intermediate Excel proficiency (including vlookup and handling large datasets).
- Familiarity with APIs, XML, JSON, and CSV formats.
- Experience with remote training or person-to-person instruction.
