What are the responsibilities and job description for the Remote Training Solutions Manager position at SureDone?
Overview
This is a unique opportunity to join our team at SureDone as an Onboarding Specialist. You will be working remotely, with occasional onsite meetings and travel. Your primary role will be to help new customers get started with our platform, guide them through data integration, and ensure they're well-trained on its features.
Key Responsibilities:
- Project management: Break down business processes and functional needs into development scopes for our development team to create automations or enhance SureDone.
- Training and support: Teach customers how to configure and use our platform effectively, support software-related customer inquiries, and ensure data accuracy.
- Automation: Develop high-level scopes to automate tasks in SureDone's automation engine.
- Cross-functional support: At times, help out with tasks beyond onboarding, like supporting our help desk, sales, marketing, and even representing SureDone at trade shows.
Requirements:
- 2 years in e-commerce, preferably with hands-on management of listings and sales on marketplaces like eBay, Amazon, Walmart, and platforms like BigCommerce or Shopify.
- Experience with multichannel e-commerce software such as SureDone, Channel Advisor, Solid Commerce, Feedonomics, SellerCloud, Spark Shipping, or similar platforms.
- Experience with e-commerce in the automotive, motorsports, or powersports parts and accessories space, including a familiarity with fitment.
