What are the responsibilities and job description for the Front Desk Clerk/Receptionist position at Surestay Hotel by Best Western?
```Overview```
We are seeking a friendly and professional Front Desk Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and creating a positive impression of our hotel. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.
```Responsibilities```
- Greet and welcome guests in a warm and friendly manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and direct them to the appropriate department or individual
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with professionalism and resolve issues promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
```Qualifications```
- Previous experience in a hotel or front desk receptionist role is preferred
- Excellent phone etiquette and communication skills
- Knowledge of hotel management systems and phone systems is a plus
- Strong customer service skills with the ability to handle difficult situations calmly
- Ability to multitask and prioritize tasks effectively
- Bilingual language skills (such as Spanish) are an asset
- A positive attitude and willingness to go above and beyond for our guests
At our hotel, we value our employees and offer competitive compensation along with opportunities for career growth. If you are looking for a rewarding position in the hospitality industry, apply today!
Job Types: Full-time, Part-time
Pay: From $10.00 per hour
Benefits:
- Flexible schedule
- Relocation assistance
Schedule:
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Rotating weekends
People with a criminal record are encouraged to apply
Ability to Commute:
- Mission, TX 78572 (Required)
Ability to Relocate:
- Mission, TX 78572: Relocate with an employer provided relocation package (Required)
Work Location: In person
Salary : $10
