Housekeeping Supervisor

Millennium Hospitality Management Group is a Western Pennsylvania based management company. Our vision is to create a results-oriented leadership company with spirited, well-trained associates that provide a memorable experience for our guests and provide development growth to our associates

Millennium Hospitality is a fast growing company, and we currently manage various branded properties throughout the nation. We are looking for a strong, guest and associate focused individual looking to lead the housekeeping team at our Best Western Airport Inn & Suites.

Oversee all essential housekeeping functions from guest room cleanliness to overall property cleanliness and ensure that all brand and company standards in quality and appearance are adhered to.

Essential Duties:

• Maintains room quality based on hotel, and Franchise standards.
• Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the housekeeping department.
• Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.
• Develops and maintains a deep cleaning schedule.
• Inspects or delegates inspections of all guests’ rooms cleaned by room attendants.
• Develops an inspection program for all-public areas and guestrooms to ensure that proper maintenance and standards are achieved and sustained.
• Ensures final inspection of al housekeeping-related work.
• Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.
• Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.
• Reviews guest comment cards and complaint letters and takes action.
• Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and reports.
• Ensures compliance with key control procedures as they relate to the Housekeeping department.
• Ensures that any and all storage areas are kept secure and clean at all times.
• Maintains first aid kit supplies for use by employees within the Housekeeping department.
• Directs and leads the department in the writing of work orders and works closely with the Chief Engineer to ensure the success of the hotel’s preventative maintenance program.
• Ensures all housekeeping and laundry equipment is maintained in working order.
• Recommends ideas and follows through with renovating, refurbishing, and decorating guestrooms.
• Enforces standard procedures for the acceptance, security, and return of guest lost and found items.
• Performs housekeeping, laundry, and/or house person functions whenever necessary.
• Completes MOD responsibilities as required.
• Communicates and ensures follow-through on guest requests and/or complaints.
• Completes daily housekeeping paperwork in a timely manner.
• Communicates with the other department heads to provide the necessary information flow for the smooth operation of the hotel.
• Communicates the discrepancies in room status, and ensures that corrective action is taken.
• Complies and reports accurate room status to Front Desk.
• Reports immediately any and all unusual activity, behavior, and appearances to the Executive Housekeeper, Assistant General Manager, & General Manager,
• Assists Management with any and all internal investigations.
• Assures complete communication within departments for all staff members.
• Conducts regular Housekeeping department meetings.
• Provides modified work duty for all employees recovering from work related injuries.
• Maintains sufficient supplies and materials for department operations, while maintaining inventory levels and cost-control.
• Orders, receives, and verifies shipments of supplies and/or any other department items based on quantity and price.
• Maintains working relationship with vendors and supplies to ensure effective quality products and service.
• Assists with inventories of all guestrooms, housekeeping closets, or other areas including the housekeeping office and laundry room for furniture, linens, literature, accessories, supplies, and equipment, and/or any other items.
• Report all accidents and incidents to management immediately.

Skills

• Excellent verbal, written and presentation skills.
• Able to create and give professional presentations to small groups.
• Ability to work as a team player within all levels of the organization.
• Excellent guest relations skills.

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Job Type: Full-time

Pay: From $14.00 per hour

Shift:

• 8 hour shift
• Day shift

Experience:

• Hotel Housekeeping: 2 years (Required)
• Crew management: 2 years (Required)

Work Location: In person

Salary : $14