What are the responsibilities and job description for the Front Desk/Reservations position at SureStay Plus Hotel by Best Western?
Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests, ensuring accurate and efficient processing - Answer phone calls and respond to guest inquiries and requests - Provide information about hotel facilities, services, and local attractions - Handle guest complaints or concerns with patience and professionalism - Process payments and maintain accurate records of guest transactions - Assist with reservations and room assignments as needed - Collaborate with other hotel departments to ensure guest satisfaction - Perform night audit duties, including reconciling accounts and preparing reports ```Qualifications``` - Previous experience in guest services, customer service, or hospitality preferred - Strong interpersonal and communication skills to interact effectively with guests and team members - Ability to multitask and prioritize tasks in a fast-paced environment - Knowledge of hotel operations and procedures is a plus - Fluency in multiple languages is an advantage for better guest relations - Proficiency in computer systems, including reservation software and Microsoft Office Suite We offer competitive pay rates and opportunities for career growth within the hospitality industry. Join our team of dedicated professionals who strive to provide exceptional service to our guests. Note: This job description is intended to provide a general overview of the position. Duties, responsibilities, and qualifications may be subject to change based on the needs of the hotel or specific job assignment.
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Rotating weekends
- Weekends as needed
Work Location: In person
Salary : $12 - $15
