Commercial Department Manager

Essential Duties and Responsibilities:

Maintains compliance with Surety Title Company, LLC policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards.  Demonstrates on a consistent basis individual and team behavior that supports the culture of Surety Title Company, LLC. The essential duties and responsibilities of the Branch or Department Manager may include but are not limited to the following:

• Manages branch/department staff and any activities involved in the closing of real estate transactions including: ensuring the proper handling of all transactional files, reviewing daily banking activity as appropriate, conducting staff meetings, approving timesheets, reviewing bills, preparing and adhering to budgets.
• Ensures compliance with operations standards identified in the ALTA Best Practice Policy and Procedures, ALTA Best Practice Training Guides, Standard Operating Procedures, Work Instructions and Surety Dashboard Reports. Implements any corrective measures identified by audits within 30 days.
• Provides leadership to employees, develops, motivates and encourages employees to perform and achieve the minimum productivity and quality standards of their jobs.
• Recruits high quality staff and ensures that proper on-boarding procedures are followed including background checks, reference checks, providing benefits new hire package on new employees’ date of hire, submission of all new hire packages to Human Resources within 3 days of employees’ date of hire.
• Facilitates retention of high-quality staff by ensuring the proper implementation of the performance management process including providing timely feedback/coaching on employee performance, formal performance counseling and performance appraisals.
• Ensures branch is managed in a manner consistent with the Company policies.
• Perform any other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Must have a High School Diploma or equivalent.  College degree preferred.
• Must have 5-7 years’ experience in the title & settlement industry.
• At least 2 years’ previous supervisory experience.
• Must have effective communication, presentation and organization skills.
• Must have knowledge of commercial real estate practices, settlement and title and escrow curative procedures.
• Knowledge of title abstracting and examining is helpful.

Language Skills

Ability to read, analyze, and interpret general business documents.  Ability to write reports and business correspondence.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office; a fax machine; a copier/scanning machine; and a multi-line telephone.

Other Skills and Abilities

• Ability to multi-task.
• Ability to calculate payoffs, transfer taxes, mortgage taxes, etc.
• High Standard of organization and attention to detail.
• Ability to work under stress with time deadlines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.