What are the responsibilities and job description for the Collections Manager at Puente Hills Nissan position at Surf City Nissan?
**About Us:**
Puente Hills Nissan is a reputable automotive dealership dedicated to providing excellent service and a wide selection of vehicles to our customers. With a commitment to integrity and transparency, we aim to create a positive purchasing experience for our clients. We are currently seeking a skilled Collections Manager to join our finance team and help maintain our financial health.
**Job Overview:**
The Collections Manager will be responsible for overseeing the dealership’s collections process, ensuring timely and effective collection of outstanding accounts while maintaining a positive relationship with customers. This individual will lead a team, develop strategies to improve collection rates, and ensure compliance with all financial regulations and company policies.
**Key Responsibilities:**
- Manage and lead the collections team, providing training, mentorship, and performance evaluations to ensure high standards of service.
- Develop and implement effective collection strategies to reduce overdue accounts and improve overall collection performance.
- Review and maintain accurate records of accounts receivable, including aging reports and payment histories.
- Communicate with customers regarding overdue accounts, payment arrangements, and offer solutions for outstanding balances.
- Collaborate with the finance and sales departments to identify accounts requiring special attention and address potential issues proactively.
- Monitor compliance with relevant laws and regulations pertaining to collections and financial transactions.
- Prepare regular reports on collection status and trends, presenting findings to management.
- Handle escalated customer inquiries and disputes with professionalism and efficiency.
- Stay updated on industry best practices and trends in collections management.
**Qualifications:**
- Bachelor’s degree in Business Administration, Finance, or related field preferred; equivalent experience will be considered.
- Proven experience in collections management, preferably in the automotive industry.
- Strong knowledge of laws and regulations related to debt collection.
- Excellent communication and negotiation skills.
- Ability to lead a team and drive performance results.
- Strong analytical and problem-solving abilities.
- Proficient in accounting software and Microsoft Office Suite.
- Detail-oriented with strong organizational skills.
- Bilingual (Spanish)
**Why Join Us?**
- Competitive salary and performance-based incentives.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Opportunity for career growth and development within the dealership.
- A supportive and friendly work environment.
Puente Hills Nissan is an equal opportunity employer and values diversity in the workplace.**
