Fiber Technician

Overview

Surf Internet is seeking a skilled and dedicated Fiber Installation Technician to join our team. As a Fiber Installation Technician, you will be responsible for the installation, maintenance, and repair of fiber-to-the-home (FTTH) connections in residential & small business properties. Your expertise will contribute to the expansion and improvement of high-speed internet services for our customers. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a customer-oriented approach.

Reports To: Fiber Installation Supervisor

Department: Field Operations

Job Status: Non-Exempt

Responsibilities:

· Perform FTTH installations in residential properties, including running fiber optic cables, installing equipment, and ensuring proper connectivity.

· Conduct site surveys to assess installation requirements and plan the most efficient and effective installation process.

· Terminate, splice, and test fiber optic cables to ensure optimal performance and adherence to industry standards.

· Troubleshoot and resolve technical issues related to FTTH connections, including signal loss, connectivity problems, and equipment malfunctions.

· Collaborate with other team members and departments to ensure smooth coordination of installation and repair activities.

· Educate customers on the proper use and maintenance of FTTH equipment, addressing any questions or concerns they may have.

· Adhere to safety protocols and industry best practices during installations and repairs to minimize risks and ensure a safe work environment.

· Maintain accurate records of installations, repairs, and equipment inventory, ensuring timely and thorough documentation.

· Stay updated on industry trends and advancements in FTTH technology, acquiring new skills and knowledge as necessary.

· Provide exceptional customer service, responding to customer inquiries and concerns promptly and professionally.

· Maintain the company vehicle and other equipment per service requirements and safety guidelines.

· Operate company vehicles in a safe and courteous manner, and in accordance with all laws and company policies.

· Participates in team meetings as scheduled.

· Participates in on-call rotation once assigned

· Regular, consistent and punctual attendance required. Works on regularly scheduled days as well as unscheduled days and beyond regular work hours due to customer or operational demands, as needed.

· Follows all company standard procedures, policies and safety practices in the course of performing work activities.

· Performs other duties as assigned.

Qualifications

· High school diploma or GED equivalent required; additional technical certifications or vocational training in telecommunications or a related field is a plus.

· Minimum 18 years of age

· Flexible schedule throughout the week, able to work weekends as part of a regular working shift

· Ability to travel throughout Michigan, Indiana and Illinois regions as needed.

· Familiarity with telecommunications infrastructure, including routers, modems, and networking protocols is a plus.

· Strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.

· Excellent communication and interpersonal skills, with the ability to interact with customers in a professional and courteous manner.

· Ability to work independently and as part of a team, managing multiple tasks and priorities efficiently.

· Proficient computer skills and the ability to use various software applications for documentation and record-keeping.

· Physical stamina and dexterity to perform installations in various residential environments, including climbing ladders, climbing utility poles, and operating a bucket truck.

· Must possess a valid driver's license and clean driving record.

Job Type: Full-time

Pay: $22.50 - $24.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Fuel card
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Overtime

Application Question(s):

• If you are made an offer, would you be willing to submit to a background check and drug test?

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: On the road

Salary : $23 - $24