Information Technology Help Desk Technician

Position Details:

Start as part-time with growth into full-time.

Opportunity to transition to full-time after training and performance review.

Hands-on learning with experienced IT professionals.

This is the perfect opportunity for someone who’s ready to take their career to the next level. If you’re passionate about IT and eager to grow into a Junior Admin role, we want to hear from you.

Job Responsibilities:

Provide technical support to end-users via phone, email, ticketing system, and occasionally on-site.

Maintain proper documentation to track the status of all service calls, assist the helpdesk in providing prompt responses to users, and report on project progress.

Troubleshoot hardware and software issues, ensuring quick and effective solutions.

Assist with system configurations, updates, and user account management.

Work closely with senior IT staff to gain hands-on experience.

Document solutions and maintain a knowledge base.

Support and maintain customer IT infrastructure, including servers, applications, and cloud platforms.

Troubleshoot and install applications such as Adobe, Sentinel One, Chrome, SharePoint, Teams, Shared Folders, Printers, etc.

Install, support, and maintain PC hardware including desktops, laptops, monitors, and printers.

Install, support, and maintain PC applications in Windows 10/11, Apple, and Chromebook environment. Azure AD/Entra environment. Including Office 365, Adobe Applications, Google Workspace

Have working knowledge of Samsung Knox, ABM, Unifi.

Troubleshoot small-scale network environments and resolve issues with routers, switches, modems, etc.

Carry out special tasks as directed by management.

Support the helpdesk for appropriate level requests.

Qualifications:

At least 3 years of experience in a helpdesk or IT support role.

IT certification or AA degree in the IT field.

Comfortable working in a helpdesk environment.

Strong problem-solving skills and a customer-focused attitude.

Eagerness to learn and grow into a Junior Admin role.

Ability to manage priorities in a team-oriented environment.

Familiarity with Windows, macOS, and basic networking concepts.

General networking knowledge including TCP/IP, VLAN, WAPs, DNS, and DHCP.

Experience with Windows DFS/ADFS, Active Directory, and Group Policies.

Proficiency in O365 administration, migrations, and security.

Familiarity with Outlook & Webmail (Exchange and O365).

Experience with various Windows operating systems and platforms.

Knowledge of cloud computing, virtual desktop infrastructures, and hosted infrastructures.

Experience with Virtual Desktop Infrastructure management, including VMware Horizon, Citrix, and MS Remote Desktop Services for 50 users.

Knowledge of troubleshooting Microsoft infrastructure for on-premises and cloud solutions such as AD, O365, Outlook, and Azure.