What are the responsibilities and job description for the Front Desk Agent position at Surfside on the Lake Hotel and Suites?
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. This job is Seasonal Full time or Part time May thru October. It may require working days, nights, weekends, and holidays.
Responsibilities:
- Register and assign rooms to guests
- Confirm phone and online reservations
- Respond to guest needs, requests, and complaints
- Collect payment from departing guests
- Keep records of occupied rooms and guests
- Communicate pertinent guest information to designated departments
Qualifications:
- Previous experience in customer service, front desk service, or other related fields
- Ability to build rapport with guests
- Strong organizational skills
- Excellent written and verbal communication skills
Job Type: Full-time/ Part time Seasonal
Job Types: Full-time, Part-time
Pay: $17.00 - $18.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $17 - $18