Senior User Experience Designer

Emp Type : W2 or 1099........ (No C2C)

Visa : H1B, H4EAD, GCEAD, L2, Green Card, US Citizens (Only USA Applicants)

Workplace Type : Chicago, IL or Peoria, IL or Denver CO

Position’s Contributions to Work Group :

• Engage in discovery and research of voice of customer, customer needs, analytics, and requirements across industries and customer roles to deliver an end-to-end, holistic customer experience Support the evolution of the Customer Experience, developing the CX portfolio, roadmap, and reference architecture Partner with Sr. Architects to integrate roadmaps with application product plans to drive towards common, unified experiences to drive adoption Interact with a cross-functional team and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience Participate in delivery of projects, working through the many obstacles along the way across multiple teams, roles (UI / UX designers, business analysts, product owners, etc) and organizations through diligent planning, attention to detail, communications, and efficient decision making Strong passion and hands-on technical experience. Support the production of concept service designs and / or participate in the creation of artifacts by domain architects and implement personas, journey maps, storyboards, etc.

Utilize exceptional problem-solving skills to work through difficult challenges and identify executable solutions Effectively collaborate with other eBusiness CX architects, technical architects and data / content owners to define elements needed to deliver the experience Participate in establishing design guidelines (DEG) and best practices (design strategies) to be used across ecosystem; support auditors to govern design guidelines Stay current with innovative improvements / processes

available in the larger world of experience design

Typical task breakdown :

customers. These interactions stretch across the entirety of Caterpillar’s business model and organization. This position may have direct relationships with Global Product Owners (GPO), Marketing / Product Support Managers, and Directors of various organizations, both internal

and external.

The position is challenged to identify problems quickly and correctly, some which may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. Communications for needed investments, architectural changes, or business needs is critical to ensure solutions can be created to deliver the best experience possible.

Interaction with team :

Working with a Product team.

Education & Experience Required :

Technical Skills (Required)

Disqualifiers / Red Flags :

Please forward your resume and contact details to dakshayani_p@surgetechinc.com / sahithi_s@surgetechinc.com or can call on 832-990-6448