What are the responsibilities and job description for the Customer Service Representative position at Surge?
Specific responsibilities include :
- Receive customer orders by telephone, fax, and other electronic means and enter data
- Discuss delivery times, issues and handle customer concerns
- Create sales order numbers for orders and communicate with customers.
- Communicate and distribute orders to production and plant management
- Create shipping papers for loads
- Contact and dispatch drivers for shipments posting time in and out for each shipment
- Keeping log on drop trailers & shipments
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Requirements :
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