Quality Engineer

1. Responsible for monitoring, supporting and improving manufacturing activities in order to sustain and/or improve the overall quality performance.
2. Responsible as direct customer liaison to lead cross-functional team for quality problem investigation, defect containment, determination of root cause, development and implementation of countermeasures, and follow up to confirm countermeasure effectiveness.
3. Responsible for creation and maintenance of all APQP and PSW process documentation to support and continuously improve all Quality systems.

1. Administers the investigation and resolution of internal and external quality concerns by going to the point of operation and troubleshooting the issue, determining root cause and feeding forward to other processes.  25%
2. Supports the production department in all quality – related matters by providing direction when subject material is in question.  25%
3. Supports current and new model programs by creating and maintaining all quality-related process documents and developing controls for such programs. 25%
4. Provides customer and supplier support by performing proactive and reactive visits and supporting on-site and/or in-house sort activities.  15%
5. Serves as an inspection specialist by taking responsibility for learning and understanding advanced inspection equipment, and then having the ability to train others on this equipment for proper daily usage.  5%
6. Performs gage reviews and/or calibrations, provides analysis of SPC or other statistical quality data by collecting, monitoring and reviewing the data for accuracy.  5%
7. Supports IATF 16949 / ISO 14001 Quality Systems by keeping all required documents and audits up to date and readily available, including completion of layered process audits.  5%

1. Bachelor’s degree in Quality, Engineering or related field, or equivalent experience
2. Minimum 2-3 years Quality experience, preferably automotive.  
3. Preference for experience with customer interface.

1. Working knowledge of manufacturing processes
2. Working knowledge of quality control systems and documentation
3. Working knowledge of statistical data collection and analysis tools (SPC, CpK, GD&T)
4. Effective analytical/problem solving skills
5. Working knowledge of problem-solving tools/techniques (8-D, 5-P)
6. Effective interpersonal skills (written and verbal communication)
7. Meeting leadership and facilitation skills
8. Effective organizational and time management skills
9. Ability to initiate and/or manage a variety of priorities and projects
10. Customer service skills, including negotiation
11. Working knowledge of auto industry
12. Intermediate statistical math and analysis skills
13. Ability to read and understand blueprints
14. Working knowledge of advanced measuring instruments (Surface roughness tester, Vision Optical Comparator, Digital Microscope, CMM)
15. Quality System Internal Auditor Certification
16. General MS-Office skills, including MS-Project; proficiency in Excel and PowerPoint

1. “Administers the investigation and resolution of internal and external quality concerns …” – If internal and/or external quality concerns are not investigated and resolved, non-conforming product will reach the customer thus resulting in loss of confidence and/or business with the customer as well as the potential of increased costs therefore affecting future business, profitability and the ability to conduct business. 

1. “Supports the production department in all quality – related matters …” – If quality does not support the production department, production will not be able to meet demand and will not be able to make shipments and/or will ship non-conforming product thus will result in quality issues at the customer which will result in the potential of increased costs therefore affecting future business, profitability and the ability to conduct business. 

1. “Provides customer support by performing proactive and reactive visits …” – Having an excellent customer relationship is vital for current and future business.     Performing proactive visits will help develop confidence with the customer and performing reactive visits will demonstrate the company is there to provide support for any issues or concerns thus positively affecting future business and profitability.  

1. This position reports directly to the Quality Manager.  
2. This position does not have any direct reports.

1. Mix of production floor and office environment.  
2. Frequent travel possible.  

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