Demo

Associate, Customer Care

Surgent McCoy CPE LLC
Wayne, PA Full Time
POSTED ON 2/2/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

KnowFully Learning Group is growing and is currently in search of an Associate, Customer Care!

KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. We service two main industries - Finance / Accounting and Healthcare. Our employees are innovative and passionate about learning. We embrace each other’s differences. Through our learning initiatives and teambuilding, we have created a great place to work. If you love what you do and want to work in an environment where hard work is valued, please apply!

This role will act as a liaison, provide product / services guidance, and resolve any emerging problems that our customers might face with accuracy and efficiency. The targets are to drive sales as well as ensure excellent service standards so that we maintain high customer satisfaction. This is an hourly position.

This position offers a starting salary of $18 per hour, along with a comprehensive benefits package including health, dental, vision. life, disability, paid time off, and a 401(k) retirement plan with employer match.

Location : Remote.

Duties / Responsibilities :

  • Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods / tools
  • Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
  • Keep records of customer interactions using all systems as needed
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Identify sales leads

Required Skills / Abilities :

  • Excellent verbal and written communication skills.
  • Excellent interpersonal, relationship building, and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong Computer / Data Entry Skills – Microsoft Office Proficiency Preferred.
  • Ability to multitask in a fast-paced environment.
  • Ability to use proper phone and email etiquette.
  • Ability to work well independently and as a team.
  • Ability to adapt to the changing needs of the company and department.
  • Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.
  • Ability to function well in a high-paced and at times stressful environment.
  • Education and Experience :

    College degree or equivalent work experience preferred.

    Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred

    Physical Requirements :

    Prolonged periods of sitting at a desk and working on a computer.

    Equal Opportunity Statement :

    KnowFully Learning Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    Salary : $18

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Associate, Customer Care?

    Sign up to receive alerts about other jobs on the Associate, Customer Care career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at Surgent McCoy CPE LLC

    Surgent McCoy CPE LLC
    Hired Organization Address Kansas, KS Full Time
    KnowFully Learning Group is growing and is currently in search of a Product Management Specialist! KnowFully Learning Gr...
    Surgent McCoy CPE LLC
    Hired Organization Address Topeka, KS Full Time
    Job Description Job Description KnowFully Learning Group is growing and is currently in search of a Product Management S...
    Surgent McCoy CPE LLC
    Hired Organization Address Radnor, PA Full Time
    KnowFully Learning Group is growing and is currently in search of an Associate, Customer Care! KnowFully Learning Group ...

    Not the job you're looking for? Here are some other Associate, Customer Care jobs in the Wayne, PA area that may be a better fit.

    Associate, Customer Care

    Surgent McCoy CPE LLC, Radnor, PA

    Customer Care Associate

    myfurnituremecca, Philadelphia, PA

    AI Assistant is available now!

    Feel free to start your new journey!