Dir Inpatient Services

Director of Inpatient Services

North Carolina Specialty Hospital (NCSH) is a private, physician-owned medical center that opened its doors in 1926. Its commitment to growth and continuous improvement has helped the hospital maintain a high ranking in both quality measures and patient satisfaction. North Carolina Specialty Hospital offers surgical specialties in orthopedics, ophthalmology, ear, nose, and throat, as well as sports medicine, oral, plastic, podiatry, general surgery, interventional radiology, pain management, reconstructive surgery, and more.

Why join North Carolina Specialty Hospital?

• Award Winning Hospital for Special Surgery
• 5 Star CMS rated facility for patient experience
• Positive Work culture
• Career growth opportunities
• Comprehensive Medical, Dental, Vision Insurance, Life and Disability Insurance
• Telemedicine/You have access to Physicians 24/7/365 through MDLIVE
• Paid Time Off
• 401k Employer Match
• Tuition Assistance

Purpose of Job:

Under the direction of the CNO, this position is responsible for the day-to-day operations of assigned patient units. Maintains unit staffing; responds to personnel and process needs of the assigned unit. Manages urgent and emergent situations as they arise. Facilitates communication and patient care needs inter/ interdepartmentally.

Essential Functions:

• Is accountable for overall supervision of tasks, workflow on the unit: Communicates collaboratively with the CNO to resolve issues and develop systems to facilitate the overall functions of assigned unit; develops and post time schedules and makes necessary changes in order to provide effective patient care and proper staff utilization.
• Coordinates BLS, ACLS and PALS certifications for facility and properly communicates to leadership team.
• Demonstrates critical thinking skills, ability to organize and delegate to respond to urgent or emergent situations. Demonstrates decision-making skills based on accurate information and/ or analysis of data.
• Interprets, executes and enforces the policies and procedures of the hospital and the nursing department.
• Staffs and manages the personnel activities of the assigned unit: in collaboration with the CNO, interviews, selects and evaluates staff; applies promotional/disciplinary action toward all employees supervised; ensures that all subordinate personnel maintain competency to work within their own employment classification and scope of service; completes annual employee performance evaluations based on clearly stated expectations and employee competencies.
• Conducts staff meetings to share information, problem solve and provide and receive feedback.
• Reports all problems or patient complaints to Chief Nursing Officer and initiates immediate steps to correct problems when appropriate.
• Utilizes concepts of age/ developmental stages in interactions with patients and families.
• Adheres to all Hospital Policies and Procedures, specifically Code of Conduct, Corporate Compliance, Diversity, and Confidentiality.
• Predictable and reliable attendance is an essential function of this position
• Identifies potential risks to patients: identifies risks to patients in order to reduce incidence of injury; identifies actions to eliminate, minimize or report risks; identifies procedures to follow in the event of an incident; reports processes for common problems, failures and user errors.
• Demonstrates the spirit of the philosophy, mission, and values of the hospital through words and actions and implements them into departmental processes, programs, and the working environment.
• Applies the principles and values of customer service and continuous quality improvement while performing day-to-day activities of the position.
• Maintains and protects confidentiality regarding all aspects of patient care, personnel and strategic issues.
• Ensures compliance on a daily basis with regard to licensure of inpatient beds. Collaborates effectively with scheduling, physician's offices and nursing leadership to adjust schedules as needed.
• Maintains positive working relationships and fosters cooperative work environment.
• Actively participates in performance improvement initiatives for unit and through clinical leadership team.
• Displays honesty and mutual respect when communicating with peers and other departments.
• Follows through on problems that may compromise effective job performance by using appropriate chain of command.
• Complies with The Joint Commission, and CMS regulatory guidelines including National Patient Safety Goals.
• Universal precautions and infection control guidelines, including hand washing guidelines followed at all times.
• Performs other duties as required or assigned, which are reasonably within the scope of duties in this job classification
• Demonstrates respect for diverse backgrounds of all patients, families and co-workers.

Job Requirements:

• Graduation from an accredited school of nursing. Bachelor of Science in Nursing preferred.
• Minimum three (3) years experience as RN in a hospital setting with two (2) years demonstrated leadership and supervisory ability.
• Current RN licensure by the State Board of Nursing of North Carolina.
• BLS, ACLS, & PALS Certification through an accredited ARC or AHA program.
• Effective communication skills; both orally and written.
• Computer skills needed.
• Ability to manage a team and work with others within a team to ensure quality patient care.
• Strong problem-solving skills.