HR Customer Service Representative

Job Title: HR Customer Service Representative

Location: Nashville, TN In office
Department: Human Resources
Reports To: Human Resources Business Partner- Corporate

Job Overview:
We are seeking a proactive, detail-oriented, and customer-focused HR Customer Service Representative to join our Human Resources team. In this role, you will be the first point of contact for colleagues, ensuring a smooth process for HR inquiries, onboarding, benefits administration, and general HR support. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to help others.

Key Responsibilities:

• Respond to colleague inquiries regarding benefits, policies, HR systems, and procedures, troubleshooting common issues and providing effective solutions. Escalate complex inquiries to the appropriate HR personnel.
• Deliver exceptional customer service by fostering positive relationships with colleagues, offering clear, friendly, and accurate information in response to HR-related questions.
• Ensure all communications are timely, professional, and align with company policies.
• Assist with updates to HR systems as necessary.
• Assist with E-Verify accounts by updating records, making sure I-9 forms are completed on time, adding or removing users, and processing document re-verifications as needed.
• Manage employment verification requests.
• Monitor HR-related training programs, ensuring colleagues meet required deadlines.
• Assist with new hire and exit check-ins, as well as completing surveys.
• Maintain up-to-date HR documentation, ensuring all files are compliant with legal requirements.
• Ensure accurate completion and submission of all forms, documentation, and records.
• Assist with the scheduling of HR training sessions, colleague events, and other HR-related activities.
• Assist with preparing HR reports, audits, and presentations.
• Ensure compliance with company policies and legal regulations.
• Collaborate with the HR team to identify areas for improvement in HR service delivery, processes, and communication.
• Engage in continuous professional development to stay current on HR best practices, legal changes, and emerging technologies.
• Provide administrative support to HR team members as needed, contributing to the overall success of the team.

Qualifications:

• High school diploma or equivalent required; Associate or Bachelor's Degree in human resources, Business Administration, or a related field is a plus.
• 1-2 years of experience in customer service, human resources, or administrative roles is preferred.
• Strong communication skills with the ability to engage with colleagues at all levels.
• Excellent problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with HR software or systems.
• Ability to handle sensitive and confidential information with discretion.
• Customer-focused, with a positive attitude and ability to work in a fast-paced environment.

Work Environment:

• Full-time, in-office position (Nashville based)
• Competitive salary and benefits package.
• Opportunity for growth and development within the HR department.

HR Core Competencies

• Intellectual curiosity and empathy: Must have the desire to learn all aspects of the business and understand its goals. Should view the attainment of these goals as a critical measure of performance with deep care for the business workforce and be a proactive force behind workforce strategy.
• Problem-solving: Must be comfortable working with business leaders and managers to address workforce challenges or issues. Rather than viewing problems as "yours," HR should view them as "ours" and be an active part of the solution.
• Risk-taking and courage: Comfortable saying "no" and offering alternative opinions or actions to business leaders.
• Digital acumen: Ability to analyze and interpret people-related data and use it to help business leaders better understand workforce needs and incorporate results into the workforce strategy and planning.
• Business-language knowledge: Ability to speak "in business" and have strong business acumen. This comes with knowing the details of the business they are serving and understanding its jargon and acronyms.
• Networking skills: "Knowing who knows" within the business, as well as externally, is hugely important, as is the ability to develop relationships with those with knowledge and decision-making responsibilities.
• Change-management skills: Ability to facilitate discussions around change and transformation. Ability to identify in advance where and when change management will be needed and proactively participate in developing plans.
• Discretion: Business leaders must trust Human Resources with sensitive, "insider" information. A leader needs to know a conversation will be kept confidential.