What are the responsibilities and job description for the Medical Front Desk Receptionist (Full-Time) position at Surgery Partners Brand?
Job Title: Medical Fron Desk Receptionist (Full-Time)
ADMISSION RESPONSIBILITIES:
1. Admits patients to the Facility following the established policies and procedures.
2. Collect patient out of pocket responsibilities at the time of check in and sign off on daily receipts.
3. Assembles patient medical record forms and prepares patient identification.
4. Provides pertinent information to the patient’s family in the waiting area according to policies and procedures.
5. Answers telephone courteously and in a quiet, pleasant voice.
6. Maintains and protects each patient’s right to confidentiality.
7. Identifies emergencies and initiates appropriate response.
SCHEDULING RESPONSIBILITIES:
1. Working under the oversight of the Director of nursing considers priorities and special needs when scheduling surgical procedures.
2. Maintains schedule according to policies on nursing and anesthesia staff availability, patient needs and physician’s block time.
3. Coordinates schedule in a manner to minimize conflict, and adjusts schedule as appropriate.
MEDICAL RECORD RESPONSIBILITIES:
1. Check each medical record for completeness.
2. Performs release of information functions as necessary, per facility policy, state and federal regulations, and HIPAA guidelines.
3. Maintain a log of record requests received, processed, and mailed out.
4. Assist Medical Staff with completion of medical records.
GENERAL BUSINESS OFFICE RESPONSIBILITIES:
1. Cross train as required to assist with overflow responsibilities.
2. Exhibit flexibility in work schedules and assigned tasks.
3. Maintains minimal error rate.
4. Participates in group meetings and/or various committees.
5. Makes suggestions on workflow improvements.
6. Notifies Business Office Supervisor of any issues.
7. Maintains a positive attitude toward their position and responsibilities.
8. Other duties and project work as requested.
