What are the responsibilities and job description for the Patient Relations Specialist position at Surgical Notes?
Job Description
Job Description
Surgical Notes is hiring for a Patient Relations Specialist to assist patients and Accounts Receivable. The ideal candidate has excellent organizational skills, communication skills, with the desire and ability to learn quickly. Working as a part of the team to meet deadlines, but also being able to work independently is crucial to the success in this position. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values : Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.
External Title : Patient Relations Specialist
Internal Title : US RCM Individual Contributor II
Reports to : Manager, Revenue Cycle
Responsibilities :
- Maintain a healthy patient A / R
- Ensure all statements, calls, refunds and collection agency referrals are current
- Maintain detailed status logs
- Communicate effectively with clients and follow-up professionally, when needed
- Answer all incoming and complete all outgoing patient calls
- Follow-up with patients if their claim is pending a questionnaire, accident info or COB
- Send all patient statements
- Meet specific metrics defined by SNBilling
- Other responsibilities as assigned Role Information :
- Full-Time
- Hourly
- Non-Exempt
- Eligible for Benefits
- Remote : The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Job Requirements
Required Knowledge, Skills, Abilities, Education :
Preferred Knowledge, Skills, Abilities, Education :
Physical Demands :
Key Competencies :
US Pay Ranges
20—$23 USD
About Surgical Notes
Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.
Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Privacy Statement
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Salary : $20 - $23
