Commercial Operations Specialist

Surgical Science is the leading supplier of medical training simulators for surgery and imaging. Our training systems are used by medical training centers and institutions worldwide for practice, validation, and certification of students, surgeons, and medical doctors.

About the Organization

Surgical Science is a simulation company – supplying virtual reality simulators and stand-alone software for medical training to hospitals as well as to the medical device industry. The headquarters are in Gothenburg, with additional offices in Stockholm, Tel Aviv, China, Cleveland, and Seattle.

The virtual reality simulators are used by medical training centers and institutes worldwide for practice, validation and certification of students, surgeons, and medical doctors. Projects are also run with industrial partners in MedTech, for example to supply software for brand-specific robotic surgery training.

Surgical Science as Your Employer

Surgical Science is a global and continuously expanding organization. You will be a part of a dynamic and creative environment. We make sure to make room for all employees to influence and contribute with their own experience and knowledge. We are confident that diversity is crucial for innovation and growth. We invite you to be part of this exciting journey!

Surgical Science provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Title: Commercial Operations Specialist

Job Summary:

Surgical Science brings world-class simulators to physicians across the globe. In this position, the Commercial Operations Specialist role involves managing and optimizing sales processes from lead generation to contract closure, developing and implementing sales strategies to achieve revenue targets, and analyzing sales data to improve performance. Responsibilities include managing sales forecasting, pipeline management, and overseeing the CRM system to ensure data accuracy. The role also involves developing and delivering sales training programs.

Revenue Operations:

Develop and implement pricing strategies, manage contract negotiations, monitor KPIs, and identify opportunities to improve revenue streams and optimize pricing models.

Commercial Strategy:

Contribute to the overall commercial strategy, conduct market research and competitive analysis, and collaborate with other departments to align with commercial goals.

Process Improvement:

Identify and implement process improvements, develop and maintain documentation for key processes.

Reporting and Analysis:

Prepare regular reports on key metrics, provide insights to management, and analyze data to identify trends and opportunities for improvement.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Meet all sales goals and objectives.
• Meet with prospective and existing customers to provide product demonstrations.
• Cultivate customer relationships.
• Provide weekly updates and accurate monthly and annual sales forecast.
• Obtain and report current market information in the region (trends, competition, pricing, etc.).
• Provide trustworthy feedback and after-sales support.
• Effectively utilize and expand client information though Microsoft Dynamics CRM.
Coordinate and participate in exhibitions, courses, tradeshows, and other events.

We are in it for the business. We close deals and support our customers in implementing this important technology in their education and training.

Qualifications:

• Bachelor’s degree or higher in Business Administration, Sales, Marketing or a related field.
• 3 years of experience in commercial operations, sales operations, or a related role.
• Strong understanding of sales processes, revenue management, and commercial strategy.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in CRM software (e.g. Salesforce, Microsoft Dynamics etc.) and other relevant tools.
• Ability to be a team player capable of flourishing in a collaborative company environment, while also being able to work independently at times as well.

Benefits:

Medical, Dental & Vision Coverage

401K Match

Paid Maternity/Paternity Leave

Unlimited Flex Time Off

Short-term Disability

Long-term Disability

Life Insurance

Location:

Cleveland, Ohio

Language:

Fluent in English, written and oral. Knowledge of other major languages is merit.

Physical Requirements:

• Frequent travel including weekends.
• Must be able to lift up to 25 pounds at times.