What are the responsibilities and job description for the Medical Office Front Desk Personnel position at Surgical Services?
Job Overview:
We are seeking a detail-oriented Front Desk Person that can work independently to join our team. This person should be able to see a task needs doing and follows through.The ideal candidate will be responsible for providing exceptional customer service and administrative support at the front desk.
Duties:
- Greet and assist visitors in a professional and friendly manner. We pride ourselves on our pleasant attitudes and helpful manners.
- Answer phone calls promptly and efficiently 8 am - 4 pm M - Thurs; 8am - 12pm Fri. Employee must be in office during those hours.
-Perform reminder calls to patients for upcoming appointments/missed appointments
-The pay for this position is flexible and bonuses are available. If the office does well, employees will benefit .
- Employees receive 1/2 hour for lunch when phones may not be answered.
- Enter/Schedule new and existing patients into E-Clinical software and mail/email forms to patients to fill out for first visit. This includes scheduling office and hospital surgeries. Also ensure patients complete surgery packets/understand and sign surgery orders.
- Maintain office and doctor calendar and keep updated
- Call in patient's prescriptions per doctor's orders. Be sure to scan all into patient's chart
- Process patient registrations, make copies of insurance cards and enter into patients' computer chart.
-Checkout patients at end of visit and collect any co-pays/past due amounts
-Verify insurance information/balances due/co-pays/deductibles not met/ via insurance portals prior to a patient's first visit, then follow up at visit
-Perform pre-authorizations prior to scheduling surgeries, etc. All forms should be scanned into patient's chart. If any denials for pre-authorizations, follow up with physician.
- Handle patient inquiries and provide accurate information
- Maintain cleanliness and organization of the front desk area
- Assist with administrative tasks as needed
Requirements:
- Proven experience in a medical front desk or customer service role
-Must be able to type and use Microsoft Word and Excel
- Knowledge of medical administrative support or experience in a healthcare setting is preferred
- Familiarity with administrative tasks and basic office procedures
- Understanding of HIPAA regulations and patient confidentiality
- Experience with electronic medical records systems like E-clinical is a plus
- Strong communication skills and ability to multitask effectively
If you have a background in medical reception, or similar fields, we encourage you to apply for this position. Join our team as a Front Desk employee and be part of a dynamic work environment where your skills are valued.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 36 per week
Benefits:
- Free parking
- Health savings account
- Paid sick time
- Paid time off
Medical Specialty:
- Medical-Surgical
Schedule:
- Monday to Friday
Work Location: In person
Salary : $20 - $22