What are the responsibilities and job description for the Lead Technician position at Surgical Solutions, LLC?
We are currently looking for internal candidates for the OR Lead Technician Position at Christus St. Michael in Texarkana, TX
Role Summary: The Lead Technician serves as one of the primary point of contact within an account, for one or more hospitals/locations, and are accountable for ensuring effective and quality service, in a compliant manner. They supervise a team of Surgical Solutions Technician(s) assigned to a hospital or set of hospitals, and are responsible for performance management, scheduling, timekeeping and other management roles. They may also assist/work with the Account Supervisor or Manager as needed. They also serve as an integral member of the Opreating Room while actively assisting in daily operations.
DUTIES AND RESPONSIBILITIES:
- Model a high standard of performance to staff and peers.
- Understand procedures being performed and anticipating the needs of surgeons, while ensuring a high level of service to staff during operative procedure
- Assure maintenance of the sterile field
- Demonstrate a high caliber of skill in: pre-operative setup, intra-oeprative technical and customer support, post-operative turnover.
- Maintain high standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
- Maintain all laparoscopic equipment and replace as needed; process repairs for instruments and scopes
- Maintains currents preference cards for surgeons
- Maintains a professional level of service, and remains on good, professional terms with all OR staff
- Punctual at all times, and is available for all shifts, along with on call hours
- Ensures the team provides stellar customer service at all times.
- Organize room assignments and Technician roles.
- Communicate with SPD Lead for turnover of instruments.
- Assist with trainings and inservices.
- Receive and create daily schedule.
- Communicate with vendor reps for technical assistance.
- SCMP responsibilites include: ensureing SCMP accuracy, assist with approvals in SCMP, ensuring case entry in a timely manner.
QUALIFICATIONS:
- Education: High school diploma/GED required. Associate’s or Bachelor’s degree preferred
- Certifications: Certified Registered Central Sterile Technician required
- Previous Experience: 3-5 years of Operating Room experience. 3-5 years frontline supervisory experience required. Prior span of control 2-15 FTE direct reports. Prior Enterprise Resource Planning (ERP) experience preferred
- Outstanding customer service skills, ability to build and maintain strong rapport with hospital teams
- Must have excellent communication and negotiation skills
- Possess excellent leadership skills; ability to effectively build teams and direct the work of others
- Ability to quickly and accurately anticipate needs, and appropriately respond
- Experience with Microsoft Suite – Outlook, Word, Excel
- Availability for 24/7 hospital coverage including weekday, weekend, and holiday rotational scheduled and on-call shifts
