Position Summary : Under the direction of the Assistant Administrator, the Junior Business Office Associate provides support to Senior Business Office Associate and Revenue Cycle Coordinator. Junior Business Office Associate assists with general front office duties such as greeting / checking-in patients, managing telephone calls, ensuring insurance authorizations are obtained in a timely manner, informing patients of the financial policies, collecting patient co-payments and / or deductibles for the services rendered, and ensures that any billing / coding is conducted in a timely manner. This position is also a combination of duties related to record keeping including, but not limited to, the creation, maintenance, and preparation of medical records for storage filing, retrieving medical records, ensuring medical records are complete, conducting medical record audits and assisting in the assurance that all records are kept in accordance with Accreditation Association for Ambulatory Health Care standards and government rules and regulations. This person assists with coordinating the scheduling of surgical and / or sedation procedures at the request of surgeons, anesthesiologist, and other staff. They collaborate with the Medical Director to ensure anesthesia coverage for all scheduled surgical procedures. They are accountable to establish benchmarks and performance standards as applicable to duties performed.
Qualifications Requirements :
Minimum Education / Training / Licensure / Certifications :
- High school graduate or equivalent.
- Receives BLS certification within six (6) of hire.
Minimum Experience :
Computer skills.Knowledgeable with medical terminology.Medical record familiarity.Preferred Education / Training / Licensure / Certifications :
Course in Medical Terminology.Course in billing or medical records or coding.Preferred Experience
Bachelor's degree preferred.Proven experience as an assistant or in a similar administrative role.Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other relevant software.Excellent organizational and time-management skills.Strong verbal and written communication skills.Ability to multitask and prioritize tasks in a fast-paced environment.Discretion and confidentiality.Professional demeanor and appearance.Knowledge, Skills and Abilities :
Ability to answer telephones courteously.Ability to anticipate tasks and prioritize assignments.Ability to guide staff and provide direction and assistance.Basic math skills.Ability to maintain highly sensitive, confidential material.Ability to read, write, speak and understand English.Ability to input data into computer system.Ability to maintain logs.Ability to read and maintain medical health records.Ability to type at 35-45 words per minute.Knowledge of medical terminology.Knowledge of personal computers and related equipment.Knowledge of standard office procedures.Provides hospitable customer service.Maintain filing systems.Working Conditions / Environment :
Occasional exposure to unpleasant patient or unit elements.Subject to many interruptions.Occasional pressure due to multiple calls and inquiries.Generally good working conditions.Little exposure to extremesPhysical / Mental / Special Demands (Hidden)
Physical / Mental / Special Demands
Infrequent (1-2%)
Occasional (3-33%)
Frequent (34-66%)
Constant (67-100%)
Stand
Walk
Lifting 20 lbs.
Carrying 20 lbs.
Pushing 20 lbs.
Pulling 20 lbs.
Kneeling
Squatting
Bending
Stooping
Climbing
Twisting
Reaching overhead
Foot controls
Fine dexterity
Repetitive work- hand / arms
Repetitive work- foot / leg
Required Protective Equipment
N / APatient Care Services
N / AAge of Patients Served Population
Provides Care
Pediatric (6 months-18 years)
Adult (18 years-65 years plus)
N / A
Description of OSHA Categories :
Category I
Tasks involve exposure to blood, body fluids, or tissues
Category II
Tasks involve no exposure to blood, body fluids, or tissues, but employment may require
Performing unplanned Category I tasks.
Category III
Tasks that involve no exposure to blood, body fluids, or tissue, and Category I tasks are not a condition of employment
OSHA Category :
Category IIIPOSITION ACCOUNTABILITIES
Essential Functions
Able to sit-in or cover Senior Business Office Associate, Business Office Associates, Revenue Cycle Coordinator, and other duties as needed.Provides support to Senior Business Office Associate and Revenue Cycle Coordinator.Provides missing documents needed (OR supply implant records, OR supply invoices), to outsource billing company.Performs billing or collections activities as assigned by Assistant Administrator.Prepares, calculates, and inputs patients / allowances online.Makes written and / or verbal inquiries to third party payers or patients to bill, collect or refund patients accounts.Answers and screens phone calls.Maintains current patient account receivable balances and filing.Secures information relative to patient's financial status or insurance coverage. May complete insurance forms, verify insurance coverage, and secure other information if needed.Answers all inquiries regarding patient accounts.Processes subpoenas, court orders and routine request for records. Verifies accuracy of patient information.Receives scheduling requests form surgeons, anesthesiologists, or other office staff. Utilizes computer system to determine available times and inputs scheduled cases at preferred times.Compiles data and prepares regularly scheduled or special reports, analyses and / or statements.Initiates, coordinates, and / or participates in daily huddle meetings to effectively communicate needs and assists with problem resolutionMakes every effort to ensure customer and patient satisfaction. Resolves concerns of physician, staff, patient, and guests.Collaboratively works with the clinical team to ensure readiness and preparations for scheduling needs. Obtains approvals from the leadership team as needed.Collaboratively works with the business office to ensure insurance authorizations and approvals from the leadership team as needed.Organizes and prepares materials for meetings, including agendas and minutes.Assist in arranging logistics for meetings, such as booking venues, setting up conference calls, and ensuring technical support.Assists Assistant Administrator to maintain, track, and monitor facility-related licenses and certifications.Assist in submitting facilities, maintenance requests and coordinates with associated stakeholders.Assists Assistant Administrator with coordinating emergency drills, scheduling quarterly and annual inspections.Assists with and or completes of monthly facility rounds checklist.Under the guidance of Assistant Administrator, assists with quality reporting, creates meeting materials, presentations, including agendas and minutes.Implements and maintains filing systems, both electronic and physical.Handles sensitive information with the highest level of discretion and confidentiality.Maintains confidentiality of all business, personnel, and research matters.Assist in credentialing physicians to maintain privileges at our center.May require occasional overtime or availability outside of normal business hours.Manages and orders office supplies and maintain offices equipment.Submit Bill only, Bill and replace orders.Receives and signs for incoming materials and supplies. Compares information on invoice with merchandise to verify accuracy of shipment (quantity and products received).Communicating with vendors on any facility needsInitially investigates complaints, referring difficult situations to Assistant Administrator.Understands and models Surgicare of Hawaii's mission, vision, and values.Reviews department operations manual to ensure compliance and applicable Accreditation Association of Ambulatory Health Care standards, federal and state regulations, accepted Standards of Conduct and Corporate Compliance Program. Complies with all Surgicare of Hawaii's policies, procedures, employee handbook and Standards of Conduct.Promotes excellence in customer / patient relations with all encounters.Adheres to safety policies and maintains a clean and safe environment for patients and co-workers.Participates in departmental and organizational quality improvement efforts.Other Functions :
Enhances professional growth and development through participation in educational programs. Current literature, in-service meetings, and workshops.Performs other related duties as assigned or requested.Strive to provide continuous improvement.Financially responsible in the workplace.
