Client Service Operations Coordinator

Suprenant, Beneski & Nunes is a growing Estate Planning & Elder Law Firm in New Bedford, MA. This position is full-time, Monday – Friday, 8am – 5pm. Benefits include health insurance, 401(k) match, paid vacation, paid sick time, and paid holidays.

We are seeking a Client Service Operations Coordinator to deliver exceptional client service while managing multiple tasks efficiently. This role requires strong organizational skills and the ability to navigate multiple technology applications simultaneously.

This role is a vital part of our client service team and plays a key role in ensuring a smooth and welcoming experience for clients and visitors. If you are highly organized, tech-savvy, and passionate about delivering outstanding service, we encourage you to apply!

Client Service Operations Coordinator Responsibilities:

· Professionally and efficiently answer, screen, and direct a high volume of incoming phone calls.

· Welcome clients and visitors with a warm, professional demeanor.

· Prepare and organize meeting rooms for client appointments and team meetings.

· Manage scheduled appointments to ensure smooth office operations.

· Maintain accurate records of calls and visitor interactions.

· Sort, distribute, and manage incoming and outgoing mail.

· Support administrative functions, including copying, faxing, scanning, taking notes, and coordinating travel arrangements.

· Utilize legal practice management software to document call notes, relay messages, retrieve information and respond to client inquiries.

· Work comfortably with technology, including managing multiple screens and navigating various software programs simultaneously.

· Support the Client Service team with administrative tasks and client communications.

· Handle additional administrative tasks as needed.

Client Service Operations Coordinator Requirements:

· Prior experience in client service.

· Reliable, professional, positive attitude.

· Excellent written and verbal communication skills.

· Proficient in Microsoft applications including Word, Excel, and Outlook.

· Tech-savvy with the ability to quickly learn and adapt to new software programs.

· Strong organizational and time management skills.

· Experience with administrative and clerical procedures.

· Comfortable multitasking with multiple screens and software applications simultaneously.

· A collaborative team player who is willing to assist with various tasks as needed.

· Spanish and/or Portuguese speaking a plus

· Familiarity with legal practice management or client management software is a plus.

Job Type: Full-time

Pay: $21.30 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) 4% Match
• Dental insurance
• Health insurance
• Life insurance
• Paid time off

Compensation Package:

• Performance bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Required)

Ability to Commute:

• New Bedford, MA 02740 (Preferred)

Work Location: In person

Salary : $21