Technology Technician I

Title: Technology Technician I

Provides Tier 1 support for district technology.

Duties and Responsibilities:

• Repairs, maintains, and upgrades technology-related equipment
• Reads and interprets schematics, wiring diagrams, and manuals
• Operates standard and specialized electronics devices in testing and troubleshooting computer and other technology-related equipment
• Maintains an inventory of electronics components needed to make timely repairs
• Uses a work-order tracking system for routine repair and maintenance of equipment
• Refers complex problems to higher tier of technical support
• Performs miscellaneous job-related duties as assigned
• Maintains basic knowledge of electronic principles and fundamentals of physics as applied in electronics
• Maintains general knowledge of computers and related technology devices
• Maintains general knowledge of electronics devices
• Maintains familiarity with the operation and uses of standard test equipment
• Maintains basic knowledge of mathematical principles as applied in electronic circuit analysis
• Systematically troubleshoots standard electronics devices
• Communicates effectively with users
• Participates in long and short range technology planning
• Trains technical staff at the building level to follow proper operating procedures necessary to maintain the integrity of the network
• Maintains documentation regarding network configuration, operating procedures, and service records relating to network hardware and software
• Assists in developing and providing training to building level faculty and staff in the proper operation of the local area network
• Attends classes, seminars, conferences and reviews professional literature to enhance knowledge of trends and developments related to local area network systems
• Performs other duties and responsibilities as assigned by supervisor

Knowledge, Skills, and Abilities:

• Working knowledge of hardware, software, networking, and telephony.
• Skills in the use of tools and equipment to repair hardware, software, networking, and telephony.
• Working knowledge of ethernet cabling (installing, troubleshooting, and repair).
• Ability to communicate effectively with all levels of technology users.
• Working knowledge and experience with Google for Education.
• Working knowledge of Google Chrome and Chromebook Repair.
• Working knowledge and experience with Microsoft Windows.
• Working knowledge and experience with MacOS and iOS.

Physical Requirements:

• Must be able to physically perform the basic life operational functions of reaching, walking, standing, talking, lifting, hearing, typing, and repetitive motions.
• Must be able to perform heavy work exerting up to 50 pounds of force on a regular basis to carry equipment, and/or up to 20 pounds of force frequently and a negligible amount of force to constantly move objects.
• Must possess the visual acuity to prepare data, work with record processes, and do extensive reading and research.

Minimum Education and Experience:

• Graduation from a two-year college or technical school with a degree in a related field and three years of experience, or an equivalent combination of education and experience.
• CompTIA A preferred or recommended within 12 months of employment.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work

performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

Reports to: Director of Technology