What are the responsibilities and job description for the Patient Support Services – BILINGUAL position at Surry Medical Ministries?
Title: Patient Support Services – BILINGUAL | Reports to: Office Manager | Department:Administration
ESSENTIAL RESPONSIBILITIES
- Maintain patient confidentiality in all responsibilities
- Provide interpretation services for Spanish speaking patients during office visits
- Administer mental health screenings (PHQ-2, PHQ-9, GAD screenings and others as needed) under supervision of Behavioral Health Clinician
- Administer social determinants of health screens (PRAPARE) and provide resources for patient
- Provide patient outreach for appointment reminders, missed appointments, and transportation as needed
- Assist in completing behavioral health referrals, at times calling referral options, obtaining releases
- Assist with completing Medicaid E-Pass enrollment for eligible patients and PCP assignment
- Assist with completing Medical Access Plan (MAP) applications for eligible patients
- Assist with front office duties such as check-in, check-out, scheduling, screening insurance, etc.
- Provide point of sales support in collection of monies at front office and pharmacy as needed
- Enroll patients into practice ensuring they meet required eligibility requirements and certification documents are completed prior to patient visits
- Complete accurate patient registration using Athena Health software and completing chart audits prior to patient visits for eligibility
- Maintain patient contact at each visit to ensure accurate financials and eligibility documents are up to date
QUALIFICATIONS
Required
- Ability to speak, read, and write in ENGLISH and SPANISH
- Ability to competently use computers and related software including Microsoft Office tools, Google applications, and other internet-based tools
- Ability to use critical thinking and excellent problem-solving skills
Preferred
- Work experience in positions related to public health, strongly preferred
- Experience working with marginalized or low-income populations
- Experience collaborating with a team of diverse employees
PHYSICAL REQUIREMENTS
- Sit or stand for extended periods, as well as travel within service area repeatedly throughout the day.
- Apply manual dexterity for computer keyboarding and office equipment use.
- Visually able to review detailed reports and information
- Conduct needed services outdoors, at designated sites in service area, when appropriate
951 Rockford St., Mount Airy, NC 27030
336-789-5108 | info@surrymedicalministries.com
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Expected hours: 32 per week
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $18