Member Service Representative, Cashier

FULLTIME/PARTTIME: Fulltime

TYPICAL HOURS WORKED: 8:00am – 5:00pm Monday – Friday*; overtime hours as needed. Occasional travel may be required for meetings.

EDUCATION: High school diploma or equivalent; associate degree in business or related field preferred

Work Location: Dobson Office

REPORTS TO: Manager of Member Services

JOB REQUIREMENTS:

· Bank Teller or Utility experience preferred; other cash handling experience in an office setting, along with experience working with the public;

· 1 year of customer service experience (Cooperative experience highly preferred)

· Ability to learn internal software;

· High level of Professionalism

· Excellent verbal and written communication skills;

· Ability to use a calculator and computer, with data entry skills;

· Ability to use various office machines

· Attention to detail

· Must have valid driver’s license.

DESCRIPTION OF DUTIES:

May perform any combination of the following duties (duties may include, but are not limited to):

· Receive payments through cash register and at drive-through window;

· Provides support to members via email and face-to-face;

· Collects and processes payments in person, by mail, and electronically, including balancing.

· Reconcile cash drawer daily;

· Performs data entry, updates addresses, telephone numbers, and other relevant information.

· Know cooperative guidelines to accurately address member inquiries regarding payment agreements, service request, outages, and billing;

· Enter Contact Tracking information into the software system;

· Educate current and potential members on services, rebates and programs offered;

· Promotes goodwill with members and general public by responding to their requests in an accurate, prompt, and courteous manner.

· Provide assistance in completing Member Service tasks;

· Runs desktop deposit.

· File/Scan daily work.

· Set up accounts on bank draft/recurring card draft.

WORK CONDITIONS/PHYSICAL REQUIREMENTS:

· Must be able to remain in a stationary position at least 50% of the time and occasionally move around the office to access file cabinets or office machinery;

· Must be able to operate a computer and other office machinery, such as a calculator, copy machine, or printer;

· Must be able to communicate/exchange accurate information effectively, both in the office and over the phone;

· Occasional moving of files and boxes up to 25 pounds.

EMPLOYEE’S PRIMARY RESPONSIBILITY

It is the employee’s primary responsibility, regardless of workload or conditions, to ensure:

· Safety for oneself;

· Safety for all his/her fellow employees;

· Protection for the public;

· Protection for company property and for public and private property;

· That all injuries and accidents are reported to his/her supervisor immediately.

Job Type: Full-time

Pay: From $18.00 per hour

Shift:

• 8 hour shift

Work Location: In person

Salary : $18