JOB DESCRIPTION:

The Director of Ground EMS Operations is a professional representative of Survival Flight, EMS and is responsible for overseeing the activities of multiple locations and areas of operation. The Director of Ground EMS Operations will work closely with the Regional EMS Directors and Regional Operations Managers in all states/locations to provide guidance and assistance in resolving concerns as they are identified in a timely and professional manner. The Director of Ground EMS Operations will assure that all regions are performing efficiently and effectively. The director must be very organized with attention to detail, can work independently, and does not require direct supervision to complete the job.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Other duties may be assigned.

• Promotes a positive image of Survival Flight EMS to employees, customers, industry, and communities served by Survival Flight EMS.
• Responds to customer/community concerns and trends in customer/community satisfaction, both positive and negative.
• As required, actively participates in PR events scheduled within assigned
• Represents SFEMS by attending appropriate State and/or regional EMS meetings as requested, needed or required.
• When needed, represents SFEMS by attending City and/or County governmental meetings in the areas we serve on a regular basis, as requested, needed or
• When needed, represent SFEMS by participating with any hospital or agency (i.e., OEM) inside the SFEMS contractual areas for items such as trauma committees, disaster preparedness or
• Actively and regularly participates in management team functions, policy and procedure development, and business development activities.
• As needed, submits updates to the Survival Flight EMS operations manual and
• Maintains knowledge of trends, developments, new technologies, and market conditions relevant to this industry.
• Works with the P of EMS to identify and address inefficiencies and possible areas in need of improvement.
• Coordinates with other departments, such as human resources, finance, billing, quality assurance and education, to ensure successful operations of SFEMS.
• Works with the Billing Department and Compliance to remedy systemic issues concerning ePCR submissions.
• Works with the QA Department to recognize opportunities for improvement to the system.
• Attends Management Leadership Team meetings as
• Whenever possible, attend each base monthly clinical staff
• Directly supervises Regional EMS Directors
• Conducts face-to-face annual performance evaluations for direct reports.
• Travel as needed

MINIMUM QUALIFICATIONS:

• Must have effective communication and interpersonal
• Excellent organizational skills and attention to
• Prior EMS high level management experience
• Paramedic certification.
• Must be able to travel and have your own transportation for required
• Strong managerial and leadership
• Ability to function well in a fast-paced and, at times, stressful
• Working knowledge of Microsoft Word, Excel, PowerPoint, and

PHYSICAL REQUIREMENTS:

• Ability to operate a computer/keyboard at least 2- 6 hours per day
• Regularly required to talk and The employee frequently is required to stand; walk; use hands to fingers; handle or feel; and reach with hands and arms.
• Ability to conduct activities requiring climbing, stooping, kneeling/bending, and reaching on a limited basis.

LOCATION: Batesville, AR. (This is not a remote role)

REPORTS TO: VP of EMS

CLASSIFICATION: Full-time/Exempt

SUPERVISES: Regional EMS Directors

Benefits: Full-time

• 401(k)
• Dental Insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Survival Flight is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Survival Flight is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Survival Flight are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, sexual orientation, past or present military service, genetic information, or any other status protected by the laws or regulations in the states in which we operate. Survival Flight will not tolerate discrimination or harassment of any kind.