Customer Service & Affiliate Representative

At Survival Garden Seeds, we are on a mission to empower people to become more self-reliant through growing gardens. We pride ourselves on delivering unparalleled products and customer service. We are passionate about gardening and committed to helping our community succeed. Join our enthusiastic team and help us grow by providing stellar customer service and inspiration to the gardening community.

Job Description: We are looking for a dedicated Customer Service Representative and Amazon Affiliate Outreach Agent who is passionate about gardening and experienced in providing exceptional customer service. In this role, you will be responsible for engaging with customers across multiple platforms, managing feedback and reviews, and driving sales through outstanding service. Additionally, you will be fostering relationships with Amazon affiliates and influencers to expand our brand presence. Part of your time will be spent in on the production floor in our seed shop in Rigby, Idaho, where you will assist with seed germination testing, inventory management, and promoting seamless communication between the online team and in-house staff.

Customer Service Responsibilities:

• Respond to customer inquiries within 24 hours across all platforms (emails, social media, voice mails), including weekends and holidays.
• Manage and maintain feedback on platforms such as Amazon (Voice of the Customer, Feedback Manager), Walmart, Etsy, TikTok, Shopify, and social media.
• Offer motivation or incentives for customers to purchase additional products, including offering gift cards and testing different methods of outreach.
• Raise potential operational issues to both online and in-house team for prompt resolution.
• Increase revenue through excellent customer service and upselling.

Amazon Affiliate Outreach & Brand Expansion:

• Research, identify, and reach out to potential Amazon affiliates and influencers who align with our brand.
• Initiate, manage, and grow Amazon affiliate relationships through the Amazon platform and social media outreach.
• Track affiliate engagement and optimize outreach strategies to maximize conversions.
• Collaborate with marketing to develop promotional campaigns that enhance brand visibility.

In-Shop Responsibilities:

• Prepare seeds for germination testing to ensure product quality and compliance.
• Assist with packaging, labeling, and organizing seed inventory.
• Facilitate clear communication between in-house and online teams to streamline order fulfillment and customer inquiries.
• Provide hands-on support with shop operations, ensuring efficiency and quality control.

Key Competencies:

•  A Passion for Gardening:Minimum of five years of gardening experience with practical knowledge.
•  Technical Savvy:Familiarity with social media platforms, email, and Google Suite and ability to learn new interfaces.
•  Literacy and Writing Skills:Grammatical proficiency and excellent communication skills. Ability to connect with people through text.
•  Customer Orientation:Pleasant demeanor, a love for helping people, and a problem-solving mindset.
•  Resourcefulness and Proactivity:Ability to seek answers independently and take ownership of responsibilities.
•  Coachability and Flexibility:Adaptable, willing to change direction, and team-oriented.
•  Intelligence with Common Sense:A problem-solver who can apply logic and creativity to challenges.

Metrics for Success:

• Achieve a 100% response rate within 24 hours, including weekends and holidays.
• Track and increase the number of add-on sales through strategic customer interactions including discounts and upselling.
• Contact and onboard Amazon affiliates and maintain active engagement to drive sales.
• Maintain an Amazon Feedback Manager monthly score of 95-100.

Our Core Values

•  Quality in everything:Provide quality information for customers. Ship only good seed. Pack only good packets. 100% customer service.
•  Extreme ownership:Own your own role. Be a problem solver when challenges arise. Help others on the team, knowing everyone's success is tied together.
•  Humility in all things:Check your ego and be a team player. Own your mistakes and learn from them. Be vulnerable and ask for help when you need it.

Why Join Us?

•  Passionate & Supportive Team:Work alongside like-minded individuals who love gardening, value teamwork, and love to solve problems.
•  Opportunities for Growth:We offer opportunities to expand your skills professionally and in the garden.
•  Hands-On Experience:A mix of online customer engagement and hands-on seed shop work keeps things dynamic.
•  Gardener's Dream Perks:Enjoy free seeds for your garden and exclusive employee discounts.
•  Make an Impact:Play a key role in expanding our brand and supporting a thriving community of gardeners.

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No more than 40 per week

Benefits: Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Describe your gardening experience please and why you would be a good fit for this job.

Experience:

• Gardening: 5 years (Required)

Work Location: In person